SocialMiner
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[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]] | [[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]] | ||
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* [[SocialMiner Release 8.5(1)]] | * [[SocialMiner Release 8.5(1)]] | ||
* [[SocialMiner Release 8.5(2)]] | * [[SocialMiner Release 8.5(2)]] | ||
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| + | * [[SocialMiner_Training SocialMiner Training] | ||
| + | * [http://www.example.com SocialMiner ] | ||
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[[category:Cisco SocialMiner]] | [[category:Cisco SocialMiner]] | ||
Revision as of 16:16, 3 April 2011
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Documentation
SocialMiner Training
- [[SocialMiner_Training SocialMiner Training]
- SocialMiner
