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Revision as of 21:13, 8 March 2011
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Click below for details on each release of Cisco SocialMiner: