Silent Monitor Stopping: Supervisor Desktop Log

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(New page: == Supervisor Desktop Log == {| border="1" |- ! '''Problem Summary''' | None. |- ! '''Error Message''' | None. |- ! '''Possible Cause''' | None. |- ! '''Recommended Action''' | The follow...)
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Revision as of 21:40, 1 October 2009

Supervisor Desktop Log

Problem Summary None.
Error Message None.
Possible Cause None.
Recommended Action The following trace statements are logged to the supervisor’s desktop log when the supervisor stops silent monitor. Note that the silent monitor call is torn down the same as an agent to agent call.
04/20/07 11:36:54.750  3040  SupervisorSoftphone  Thd(3536)  CCtiOsSession::MakeRequest: (SupervisoryAction:0 UniqueObjectID:agent.5000.101
     ClassIdentifier:1 AgentReference:agent.5000.102
     AgentCallReference:call.5000.16786465.30001)
04/20/07 11:36:54.828  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent( eCallConnectionClearedEvent ), EnablementMask = 68bf0006
…
04/20/07 11:36:54.875  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent, (AgentID:101 UniqueObjectID:agent.5000.101
     MessageID:eSilentMonitorStopRequestedEvent
     SilentMonitorInitiatingAgentUID:agent.5000.101
     SilentMonitorTargetAgentUID:agent.5000.102
     SilentMonitorInitiatingDeviceID:30001 SilentMonitorTargetDeviceID:30002
     SilentMonitorCallUID:call.5000.16786465.30001 SilentMonitorCallDisposition:0)
04/20/07 11:36:54.906  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent, (CallType:21 DeviceID:30001
     UniqueObjectID:call.5000.16786465.30001 CallStatus:0 MessageID:eCallEndEvent
     DeviceUniqueObjectID:device.5000.30001)
Release Release 7.5(x)
Associated CDETS # None.

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