Silent Monitor Established: Supervisor Desktop Log
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Supervisor Desktop Log
| Problem Summary | None. |
|---|---|
| Error Message | None. |
| Possible Cause | None. |
| Recommended Action | The following trace statement is logged to the Supervisor Desktop log when the silent monitor call is established. Note the SilentMonitorStarted event. This event is added to the flow by CTI OS to notify the app that silent monitor has started.
04/19/07 22:04:25.296 3040 SupervisorSoftphone Thd(3072) CCtiOsSession::OnEvent( eCallEstablishedEvent ), EnablementMask = 68bf0006
04/19/07 22:04:25.296 3040 SupervisorSoftphone Thd(3072) CCtiOsSession::OnEvent, (CallType:21 ServiceNumber:-1 ServiceID:-1
EventCause:46 SkillGroupNumber:5007 SkillGroupID:5000 LineType:9
SkillGroupPriority:0 CallingDeviceID:30001 CalledDeviceID:30002
AnsweringDeviceID:30002 EnablementMask:0x68bf0006
UniqueObjectID:call.5000.16786463.30001 CallStatus:3
MessageID:eCallEstablishedEvent DeviceUniqueObjectID:device.5000.30001)
…
04/19/07 22:04:25.312 3040 SupervisorSoftphone Thd(3072) CCtiOsSession::OnEvent, (AgentID:101 UniqueObjectID:agent.5000.101
MessageID:eSilentMonitorStartedEvent
SilentMonitorInitiatingAgentUID:agent.5000.101
SilentMonitorTargetAgentUID:agent.5000.102
SilentMonitorInitiatingDeviceID:30001 SilentMonitorTargetDeviceID:30002
SilentMonitorCallUID:call.5000.16786463.30001)
04/19/07 22:04:25.343 3040 SupervisorSoftphone Thd(3072) CCtiOsSession::OnEvent( eSupervisorButtonChange ), EnablementMask = ffffffff
04/19/07 22:04:25.343 3040 SupervisorSoftphone Thd(3072) CCtiOsSession::OnEvent, (SupervisorID:101 UniqueObjectID:agent.5000.101
MessageID:eSupervisorButtonChange SupervisorBtnEnablementMask:0xffffffc1)
|
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
