Silent Monitor Established: Supervisor Desktop Log

From DocWiki

Revision as of 18:09, 9 September 2009 by Cchetty (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Supervisor Desktop Log

Problem Summary None.
Error Message None.
Possible Cause None.
Recommended Action The following trace statement is logged to the Supervisor Desktop log when the silent monitor call is established. Note the SilentMonitorStarted event. This event is added to the flow by CTI OS to notify the app that silent monitor has started.
04/19/07 22:04:25.296  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent( eCallEstablishedEvent ), EnablementMask = 68bf0006
04/19/07 22:04:25.296  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent, (CallType:21 ServiceNumber:-1 ServiceID:-1
     EventCause:46 SkillGroupNumber:5007 SkillGroupID:5000 LineType:9
     SkillGroupPriority:0 CallingDeviceID:30001 CalledDeviceID:30002
     AnsweringDeviceID:30002 EnablementMask:0x68bf0006
     UniqueObjectID:call.5000.16786463.30001 CallStatus:3
     MessageID:eCallEstablishedEvent DeviceUniqueObjectID:device.5000.30001)
…
04/19/07 22:04:25.312  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent, (AgentID:101 UniqueObjectID:agent.5000.101
     MessageID:eSilentMonitorStartedEvent
     SilentMonitorInitiatingAgentUID:agent.5000.101
     SilentMonitorTargetAgentUID:agent.5000.102
     SilentMonitorInitiatingDeviceID:30001 SilentMonitorTargetDeviceID:30002
     SilentMonitorCallUID:call.5000.16786463.30001)
04/19/07 22:04:25.343  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent( eSupervisorButtonChange ), EnablementMask = ffffffff
04/19/07 22:04:25.343  3040  SupervisorSoftphone  Thd(3072)  CCtiOsSession::OnEvent, (SupervisorID:101 UniqueObjectID:agent.5000.101
     MessageID:eSupervisorButtonChange SupervisorBtnEnablementMask:0xffffffc1)
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools