Silent Monitor Established: Agent Desktop Log
Revision as of 18:12, 9 September 2009 by Cchetty
Agent Desktop Log
|Recommended Action|| The following trace statement is logged to the Agent Desktop log when the silent monitor call is established. Note the SilentMonitorStarted event. This event is added to the flow by CTI OS to notify the application that silent monitor has started. Also notice that call events are not sent to the agent desktop.
04/20/07 09:53:50.500 3136 CTIOSSoftphone Thd(3880) CCtiOsSession::OnEvent( eSilentMonitorStartedEvent ), EnablementMask = ffffffff 04/20/07 09:53:50.500 3136 CTIOSSoftphone Thd(3880) CCtiOsSession::OnEvent, (AgentID:102 UniqueObjectID:agent.5000.102 MessageID:eSilentMonitorStartedEvent SilentMonitorInitiatingAgentUID:agent.5000.101 SilentMonitorTargetAgentUID:agent.5000.102 SilentMonitorInitiatingDeviceID:30001 SilentMonitorTargetDeviceID:30002 SilentMonitorCallUID:call.5000.16786465.30002)
|Associated CDETS #||None.|