Silent Monitor Established: Agent Desktop Log

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(New page: == Agent Desktop Log == {| border="1" |- ! '''Problem Summary''' | None. |- ! '''Error Message''' | None. |- ! '''Possible Cause''' | None. |- ! '''Recommended Action''' | The following t...)
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Revision as of 21:40, 1 October 2009

Agent Desktop Log

Problem Summary None.
Error Message None.
Possible Cause None.
Recommended Action The following trace statement is logged to the Agent Desktop log when the silent monitor call is established. Note the SilentMonitorStarted event. This event is added to the flow by CTI OS to notify the application that silent monitor has started. Also notice that call events are not sent to the agent desktop.
04/20/07 09:53:50.500  3136  CTIOSSoftphone  Thd(3880)  CCtiOsSession::OnEvent( eSilentMonitorStartedEvent ), EnablementMask = ffffffff
04/20/07 09:53:50.500  3136  CTIOSSoftphone  Thd(3880)  CCtiOsSession::OnEvent, (AgentID:102 UniqueObjectID:agent.5000.102
MessageID:eSilentMonitorStartedEvent
     SilentMonitorInitiatingAgentUID:agent.5000.101
     SilentMonitorTargetAgentUID:agent.5000.102
     SilentMonitorInitiatingDeviceID:30001 SilentMonitorTargetDeviceID:30002
     SilentMonitorCallUID:call.5000.16786465.30002)
Release Release 7.5(x)
Associated CDETS # None.

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