Silent Monitor: Session seems active but an error message is issued
(→Session seems active but an error message is issued)
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Revision as of 21:40, 1 October 2009
Session seems active but an error message is issued
|Problem Summary||A supervisor has clicked the silent monitor start button, the session seems active (monitored indicator in the agent real-time status window for voice), but after a while an error message box appears:|
|Error Message|| Error Code = 0x1000000C: Silent Monitor session failed.
The workstation of the targeted agent is not receiving any voice from the IP phone. There are two possible causes for this problem 1) The agent selected for monitoring has logged on to a IP hardphone, which is not connected to the agent desktop system. 2) The network adapter card (NIC) on the agent desktop system is not compatible with Silent Monitor in a network environment, where data and voice are separated on different VLANs.
Please contact your system administrator.
|Recommended Action||If the system is off the network, you may want to check the Network settings on the phone. Also, future CallManager versions might support a setting on the phone configuration page to enable/disable voice packets on the PC port of the phone.|
|Associated CDETS #||None.|