Silent Monitor: Developer Information

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Silent Monitor Developer Information

Problem Summary This section pertains only to developers creating custom applications using Silent Monitor. The out-of-the-box CTI Toolkit IPCC Supervisor Desktop and CTI Toolkit Agent Desktop install applications perform all required configuration automatically.
Error Message None.
Possible Cause The CTI OS silent monitor feature requires that you modify a WinPcap registry setting after installing (or reinstalling) WinPcap.
Recommended Action For supervisor desktops using silent monitor, you need to install the following files:
  • ccnsmt.dll - this file is the COM dll that transmits monitored audio via the sound card. It must be registered. (for example, regsvr32 ccnsmt.dll)
  • libg723.dll - this file is a dependency of ccnsmt.dll; ccnsmt will fail to register without it
  • traceserver.dll - this is the tracing mechanism for ccnsmt.dll

For agent desktops using silent monitor you need to run the WinPcap install executable: WinPcap_3_0_nogui.exe

In the Windows registry go to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF

Change the value of the Start setting under this key from 0x00000003 to 0x00000002. Reboot the PC.

Release Release 7.5(x)
Associated CDETS # None.

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