Setup Logs and Logging

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Setup Logs and Logging.

Web Setup log <InstallDrive>:\icm\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration & Data Servers, Routers, NICs, Loggers, WebView or Network Gateways. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\tomcat\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.


         Uncomment this line: 


         <priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" /> 


         And comment out this line: 


         <priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" /> 


         Save the xml file.  The software will pick up this change dynamically (i.e. without having to re-start the Apache Tomcat service), but it may take a little time (the software polls periodically for changes to the file).
Web Setup audit <InstallDrive>:\icm\log\Websetup\AuditTrail.log. Contains audit information for Web Setup, i.e. who did what and when.
Administration Client Setup log <InstallDrive>:\icm\AdminClient\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration Clients. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\adminclient\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.


         Uncomment this line: 


         <priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" /> 


         And comment out this line: 


         <priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" /> 


          Save the xml file and re-start the Administration Client Setup tool.
Administration Client Setup audit <InstallDrive>:\icm\AdminClient\log\Websetup\AuditTrail.log. Contains audit information for Administration Client Setup, i.e. who did what and when.
Peripheral Gateway Setup log <SystemDrive>:\temp\PGSetup.log. This contains a history of information and errors that my have occurred during the Setup of Peripheral Gateways (PGs) and PG-related components - CTI Servers (CGs), Dialers and CompuCall Server Gateways.
NOTE on the Web Setup tool and the Agent Re-skilling Web Tool versus WebView Web Setup and the Agent Re-skilling Web Tool use Apache Tomcat. Apache Tomcat logs: <InstallDrive>:\icm\tomcat\logs


WebView uses IIS, Jaguar, and New Atlanta ServletExec. ServletExec logs: <NewAtlantaInstallDir>\ServletExec AS\se-WEBVIEW\ServletExec.log. (NewAtlantaInstallDir is usually c:\Program Files\New Atlanta.)

Release 8.0(1)

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