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2010-03-12T23:53:12Z

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Nordberg at 21:10, 30 November 2009

2009-11-30T21:10:46Z

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<h2> Setup Logs and Logging. </h2>
<table border="1">

<tr>
<th> Web Setup log</th>
<td> <InstallDrive>:\icm\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration & Data Servers, Routers, NICs, Loggers, WebView or Network Gateways. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\tomcat\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.
 
Uncomment this line:
 
<priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
 
And comment out this line:
 
<priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
 
Save the xml file. The software will pick up this change dynamically (i.e. without having to re-start the Apache Tomcat service), but it may take a little time (the software polls periodically for changes to the file).

</td>
</tr>

<tr>
<th> Web Setup audit</th>
<td> <InstallDrive>:\icm\log\Websetup\AuditTrail.log. Contains audit information for Web Setup, i.e. who did what and when.
</td>
</tr>

<tr>
<th> Administration Client Setup log</th>
<td> <InstallDrive>:\icm\AdminClient\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration Clients. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\adminclient\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.
 
Uncomment this line:
 
<priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
 
And comment out this line:
 
<priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
 
Save the xml file and re-start the Administration Client Setup tool.
</td>
</tr>

<tr>
<th> Administration Client Setup audit</th>
<td> <InstallDrive>:\icm\AdminClient\log\Websetup\AuditTrail.log. Contains audit information for Administration Client Setup, i.e. who did what and when.
</td>
</tr>

<tr>
<th> Peripheral Gateway Setup log</th>
<td> <SystemDrive>:\temp\PGSetup.log. This contains a history of information and errors that my have occurred during the Setup of Peripheral Gateways (PGs) and PG-related components - CTI Servers (CGs), Dialers and CompuCall Server Gateways.
</td>
</tr>

<tr>
<th> NOTE on the Web Setup tool and the Agent Re-skilling Web Tool versus WebView</th>
<td> Web Setup and the Agent Re-skilling Web Tool use Apache Tomcat. Apache Tomcat logs: <InstallDrive>:\icm\tomcat\logs
 
WebView uses IIS, Jaguar, and New Atlanta ServletExec. ServletExec logs: <NewAtlantaInstallDir>\ServletExec AS\se-WEBVIEW\ServletExec.log. (NewAtlantaInstallDir is usually c:\Program Files\New Atlanta.)
</td>
</tr>

<tr>
<th> Release
</th><td> 8.0(1)
</td>
</tr>

</table>

[[Category:Unified CCE, Release 8.0]]

Setup Logs and Logging - Revision history

Cchetty: 1 revision

Nordberg at 21:10, 30 November 2009