Setup Logs and Logging
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Latest revision as of 23:53, 12 March 2010
Setup Logs and Logging.
| Web Setup log | <InstallDrive>:\icm\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration & Data Servers, Routers, NICs, Loggers, WebView or Network Gateways. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\tomcat\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.
Uncomment this line:
<priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
And comment out this line:
<priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
Save the xml file. The software will pick up this change dynamically (i.e. without having to re-start the Apache Tomcat service), but it may take a little time (the software polls periodically for changes to the file). |
|---|---|
| Web Setup audit | <InstallDrive>:\icm\log\Websetup\AuditTrail.log. Contains audit information for Web Setup, i.e. who did what and when. |
| Administration Client Setup log | <InstallDrive>:\icm\AdminClient\log\Websetup.log. A history of information and errors that may have occurred during the Setup of Administration Clients. To turn up logging (logging is at the ERROR level by default): Open <InstallDrive>:\icm\adminclient\webapps\setup\WEB-INF\classes\log4j.xml (in Notepad or Wordpad) for editing.
Uncomment this line:
<priority value = "INFORMATIONAL#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
And comment out this line:
<priority value = "ERROR#com.cisco.icm.websetup.infra.log.CiscoLogLevel" />
Save the xml file and re-start the Administration Client Setup tool. |
| Administration Client Setup audit | <InstallDrive>:\icm\AdminClient\log\Websetup\AuditTrail.log. Contains audit information for Administration Client Setup, i.e. who did what and when. |
| Peripheral Gateway Setup log | <SystemDrive>:\temp\PGSetup.log. This contains a history of information and errors that my have occurred during the Setup of Peripheral Gateways (PGs) and PG-related components - CTI Servers (CGs), Dialers and CompuCall Server Gateways. |
| NOTE on the Web Setup tool and the Agent Re-skilling Web Tool versus WebView | Web Setup and the Agent Re-skilling Web Tool use Apache Tomcat. Apache Tomcat logs: <InstallDrive>:\icm\tomcat\logs
|
| Release | 8.0(1) |
