Setting up Devices for Prime Collaboration Assurance
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| The HTTP user account must have both the Meeting Manager and Diagnostic Technician roles.<br> | | The HTTP user account must have both the Meeting Manager and Diagnostic Technician roles.<br> | ||
|- | |- | ||
- | | Cisco TelePresence System <br> | + | | Cisco TelePresence System (CTS) <br> |
| 1.7 – 1.9<br> | | 1.7 – 1.9<br> | ||
| Yes<br> | | Yes<br> | ||
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| Yes<br> | | Yes<br> | ||
| - | | - | ||
- | | | + | | <br> |
| -<br> | | -<br> | ||
| | | | ||
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|- | |- | ||
| Cisco Unified CM<br> | | Cisco Unified CM<br> | ||
- | | 7.1 – 9. | + | | 7.1 – 9.1(1)<br> |
| Yes<br> | | Yes<br> | ||
| Yes<br> | | Yes<br> | ||
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| -<br> | | -<br> | ||
| -<br> | | -<br> | ||
- | | | + | | |
+ | * Cisco Unified CM 9.1(1) is supported on Cisco Prime Collaboration Assurance 9.0.0.24376. If you are using Cisco Prime Collaboration Assurance 9.0.0-21354, upgrade to Cisco Prime Collaboration Assurance 9.0.0.24376. See [http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration/9.0/release/notes/pc_rn.html#wp51296 ''Cisco Prime Collaboration Release Notes, 9.0''] for upgrade procedure. | ||
+ | *Prime Collaboration supports Cisco Unified CM clusters. You must ensure that the cluster IDs are unique. To verify the cluster ID go to the Enterprise Parameteres Configuration page (System > Enterprise Parameters) on Cisco Unified CM publisher (for every cluster). | ||
*The same credentials must be created for all devices in the cluster whenever clustering is used. | *The same credentials must be created for all devices in the cluster whenever clustering is used. | ||
*The JTAPI user needs to have these roles Standard AXL API Access, CCM Admin Users, SERVICEABILITY Administration, CTI Enabled, and CTI Allow Call Monitoring. | *The JTAPI user needs to have these roles Standard AXL API Access, CCM Admin Users, SERVICEABILITY Administration, CTI Enabled, and CTI Allow Call Monitoring. | ||
- | *The session monitoring feature is supported only | + | *The session monitoring feature is supported only from Cisco Unified CM 8.5 release onwards.<br> |
|- | |- | ||
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| End-to-end troubleshooting is not supported. However, the path trace can be discovered from the first-hop-router (FHR) if router CLI access is provided for Prime Collaboration.<br> | | End-to-end troubleshooting is not supported. However, the path trace can be discovered from the first-hop-router (FHR) if router CLI access is provided for Prime Collaboration.<br> | ||
|- | |- | ||
- | | Cisco Presence <br> | + | | Cisco Unified Presence <br> |
- | | 8.0 - 9. | + | | 8.0 - 9.1 <br> |
| Yes<br> | | Yes<br> | ||
| Yes<br> | | Yes<br> | ||
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| -<br> | | -<br> | ||
| -<br> | | -<br> | ||
- | | | + | |Cisco Unified Presence 9.1 is supported through [http://software.cisco.com/download/type.html?mdfid=284259889&flowid=36842 ''Cisco Prime Collaboration Assurance 9.0 patch 2'']. |
|- | |- | ||
| Network devices (routers and switches) <br> | | Network devices (routers and switches) <br> | ||
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|- | |- | ||
| Cisco Unity Connection | | Cisco Unity Connection | ||
- | | 7.0 - 9. | + | | 7.0 - 9.1 |
| Yes<br> | | Yes<br> | ||
| Yes<br> | | Yes<br> | ||
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| -<br> | | -<br> | ||
| -<br> | | -<br> | ||
- | | | + | | Cisco Unified Connection 9.1 is supported through [http://software.cisco.com/download/type.html?mdfid=284259889&flowid=36842 ''Cisco Prime Collaboration Assurance 9.0 patch 2'']. |
|- | |- | ||
| Cisco Unity Express | | Cisco Unity Express | ||
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| -<br> | | -<br> | ||
| <br> | | <br> | ||
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All CTS endpoints must be added as controlled devices in Cisco Unified CM to facilitate call detection. You must configure a HTTP and JTAPI user on the call processor. | All CTS endpoints must be added as controlled devices in Cisco Unified CM to facilitate call detection. You must configure a HTTP and JTAPI user on the call processor. | ||
- | '''Note''': The procedures described below are applicable for Cisco Unified CM 8.5. If you are using any other supported versions, see the [http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html ''Cisco Unified CM guides''] to understand how to create groups, users and assign roles to them.<br> | + | '''Note''': The procedures described below are applicable for Cisco Unified CM 8.5. If you are using any other supported versions, see the [http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html ''Cisco Unified CM guides''] to understand how to create groups, users and assign roles to them.<br> |
'''Enable HTTP''' | '''Enable HTTP''' | ||
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#*Standard AXL API Access | #*Standard AXL API Access | ||
#*Standard CCM Admin Users | #*Standard CCM Admin Users | ||
- | #*Standard SERVICEABILITY Administration | + | #*Standard SERVICEABILITY Administration |
#Click '''Save'''. | #Click '''Save'''. | ||
#From the main menu, navigate to '''User Management''' > '''Application Users''' > '''Create a new user'''. <br>Specify a suitable password on the '''Application User Configuration''' page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices. | #From the main menu, navigate to '''User Management''' > '''Application Users''' > '''Create a new user'''. <br>Specify a suitable password on the '''Application User Configuration''' page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices. | ||
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#*Standard CTI Allow Call Monitoring | #*Standard CTI Allow Call Monitoring | ||
#*Standard CTI Enabled | #*Standard CTI Enabled | ||
- | #*Standard CTI Allow Control of Phones supporting Connected Xfer and conf | + | #*Standard CTI Allow Control of Phones supporting Connected Xfer and conf |
#Click '''Save'''. | #Click '''Save'''. | ||
#From the main menu, navigate to '''User Management''' > '''Application Users''' > '''Create a new user'''. <br>Specify a suitable password on the '''Application User Configuration''' page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices. <br>'''Note''': The password must not contain a semicolon (;) or equals (=). | #From the main menu, navigate to '''User Management''' > '''Application Users''' > '''Create a new user'''. <br>Specify a suitable password on the '''Application User Configuration''' page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices. <br>'''Note''': The password must not contain a semicolon (;) or equals (=). | ||
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You can access the log files to verify whether the endpoints are assisned with the CTI-controlled roles in the Unified CM | You can access the log files to verify whether the endpoints are assisned with the CTI-controlled roles in the Unified CM | ||
and for the JTAPI-related issues using https://<primecollaboration-ip>/emsam/log/Tomcat/CUCMJTAPIDiag.log | and for the JTAPI-related issues using https://<primecollaboration-ip>/emsam/log/Tomcat/CUCMJTAPIDiag.log | ||
- | </pre> | + | </pre> |
- | == Cisco TelePresence Video Communication Server <br> | + | |
+ | '''Adding Prime Collaboration to Cisco Unified Communications Manager 6.x and Later as a Billing Server''' | ||
+ | |||
+ | '''Note:''' Perform this task on Cisco Unified Communications Manager version 6.x and later only. Perform this task only while Prime Collaboration is up and running. | ||
+ | |||
+ | #Launch Unified Communications Manager Serviceability. | ||
+ | #Choose '''Tools > CDR Management'''. | ||
+ | #Scroll down to Application Billing Server Parameters and click '''Add New'''. <br> Enter the following: | ||
+ | #* Host Name / IP Address - Enter the IP address of the system where Prime Collaboration is installed. | ||
+ | #* User Name - Enter smuser. Do not enter any username other than smuser. | ||
+ | #* Password - Enter a password. The default password is smuser. <br> To change this password, change it in Prime Collaboration first. Enter the same password that you entered for smuser while configuring other settings in Prime Collaboration. If you changed the password in Prime Collaboration and Cisco Unified Communications Manager does not immediately accept the new password, wait one minute and enter the new password again. | ||
+ | #* Select SFTP Protocol. | ||
+ | #* Directory Path - Enter /home/smuser/. | ||
+ | #* Resend on Failure (Displayed in Cisco Unified Communications Manager 7.0 and later) - Select this check box. | ||
+ | #Click '''Add'''. | ||
+ | |||
+ | '''Changing the Password for smuser in Cisco Unified Communications Manager 6.x and Later''' | ||
+ | |||
+ | Perform this task as needed on Cisco Unified Communications Manager versions 6.x and later only. | ||
+ | |||
+ | The SFTP password for smuser in Prime Collaboration and the password for the Application Billing Server smuser in Cisco Unified Communications Manager 6.x and later must be identical. Any time you change one, you must change the other to match. | ||
+ | |||
+ | Use this procedure to change the password for the Application Billing Server smuser in Cisco Unified Communications Manager 6.x and later. | ||
+ | |||
+ | #Launch Unified Communications Manager Serviceability. | ||
+ | #Select '''Tools > CDR Manageability'''. | ||
+ | #Scroll down to Application Billing Server Parameters and double-click the link for Prime Collaboration. <br> Enter a new password. If you changed the password in Prime Collaboration and Cisco Unified Communications Manager does not immediately accept the new password, wait one minute and enter the new password again. Do not change the values in any other fields; Host Name / IP Address, User Name, SFTP Protocol, and Directory Path must remain the same. | ||
+ | #Click '''Update'''. | ||
+ | |||
+ | == Cisco TelePresence Video Communication Server <br> == | ||
Cisco VCS serves as a call-control appliance for the Cisco TelePresence C Series, E Series, and other similar video endpoints. | Cisco VCS serves as a call-control appliance for the Cisco TelePresence C Series, E Series, and other similar video endpoints. | ||
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However, if the value is not zero, the admin must ensure that passwords are changed | However, if the value is not zero, the admin must ensure that passwords are changed | ||
before the specified interval, for anyone or any application to be able to perform SSH | before the specified interval, for anyone or any application to be able to perform SSH | ||
- | in the device including Cisco Prime Collaboration. </pre> | + | in the device including Cisco Prime Collaboration. </pre> |
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Endpoint monitoring is based on the SNMP polling. You can configure traps and syslogs on the endpoints, if required. | Endpoint monitoring is based on the SNMP polling. You can configure traps and syslogs on the endpoints, if required. | ||
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*In CISCO-TELEPRESENCE-CALL-MIB, set threshold values for call stats ctpcStatMonitoredEntry | *In CISCO-TELEPRESENCE-CALL-MIB, set threshold values for call stats ctpcStatMonitoredEntry | ||
- | To enable syslogs: In CISCO-SYSLOG-MIB, set clogNotificationsEnabled to true (1). | + | To enable syslogs: In CISCO-SYSLOG-MIB, set clogNotificationsEnabled to true (1). |
+ | |||
+ | == Cisco TelePresence C and EX Series Video Endpoints == | ||
+ | |||
+ | '''Enable HTTP''' | ||
+ | |||
+ | By default, HTTP is enabled for Cisco TelePresence Endpoints. Point the web browser to http://<ip_address>, where <ip_address> is the IP address or hostname of the video endpoint. The default password for the administrator user '''admin''' is " ", blank space. | ||
+ | |||
+ | '''Enable SNMP''' | ||
+ | |||
+ | To enable SNMP access for Cisco Prime Collaboration from the web interface: | ||
+ | |||
+ | Navigate to '''Configuration''' > '''Adv Configuration''' > '''Network Services''' > '''SNMP''' and click the value to edit. | ||
+ | |||
+ | '''Enable CLI Access''' | ||
+ | |||
+ | SSH must be enabled by default on TC 4.0 releases. Provide '''admin''' user access to Cisco Prime Collaboration ensure that the admin password is set and is not the default value, which is blank. Admin user access is necessary if you want to troubleshoot video sessions from Cisco TelePresence devices using Cisco Prime Collaboration. Some of the commands required to run the traceroutes are available only when you log in as root. | ||
+ | |||
+ | We recommend that you enter the real interface IP address of the gateway that runs the Hot Standby Router Protocol (HSRP), instead of the virtual IP address, while configuring the CTS. This enables Prime Collaborationto accurately discover the troubleshooting path. | ||
= Configuring Call Management Applications = | = Configuring Call Management Applications = | ||
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We recommend that you review the Getting Started With TelePresence Reporting API | We recommend that you review the Getting Started With TelePresence Reporting API | ||
document available at [http://developer.cisco.com/web/tra/start] for an understanding | document available at [http://developer.cisco.com/web/tra/start] for an understanding | ||
- | of the Reporting API.</pre> | + | of the Reporting API.</pre> |
- | '''Note''': The procedures described below are applicable for CTS-Manager 1.8. If you are using any other supported versions, see the CTS-Manager Reporting API related documents.<br> | + | '''Note''': The procedures described below are applicable for CTS-Manager 1.8. If you are using any other supported versions, see the CTS-Manager Reporting API related documents.<br> |
To enable Prime Collaboration server to retrieve scheduled meetings from from CTS-Manager 1.8: | To enable Prime Collaboration server to retrieve scheduled meetings from from CTS-Manager 1.8: | ||
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After creating the user account in CTS-Manager for the Prime Collaboration application, we recommend | After creating the user account in CTS-Manager for the Prime Collaboration application, we recommend | ||
that you log in with this account in CTS-Manager at least once before you enter the | that you log in with this account in CTS-Manager at least once before you enter the | ||
- | credentials in the Prime Collaboration server.</pre> | + | credentials in the Prime Collaboration server.</pre> |
== Cisco TMS Third Party Booking API User == | == Cisco TMS Third Party Booking API User == | ||
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*For Cisco TMS 13.2 and later, any HTTP user can be used to retrieve scheduled meetings | *For Cisco TMS 13.2 and later, any HTTP user can be used to retrieve scheduled meetings | ||
from Cisco TMS server. In addition, you do not need to install a Booking API License to | from Cisco TMS server. In addition, you do not need to install a Booking API License to | ||
- | use the API.</pre> | + | use the API.</pre> |
To enable Prime Collaboration server to retrieve scheduled meetings from Cisco TMS: | To enable Prime Collaboration server to retrieve scheduled meetings from Cisco TMS: | ||
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#*encPassword - A base64 encoded password that is to be used for the newly created user. To encode the password to base64, we recommend <br>that you use the web utility available at the following URL: http://www.motobit.com/util/base64-decoder-encoder.asp. | #*encPassword - A base64 encoded password that is to be used for the newly created user. To encode the password to base64, we recommend <br>that you use the web utility available at the following URL: http://www.motobit.com/util/base64-decoder-encoder.asp. | ||
#*emailAddress - The email address of the user. Do not enter values in this field. | #*emailAddress - The email address of the user. Do not enter values in this field. | ||
- | #*sendNotifications - To allow the user to receive scheduling notifications. You must enter False in this field since Prime Collaboration<br>will be polling from Cisco TMS. | + | #*sendNotifications - To allow the user to receive scheduling notifications. You must enter False in this field since Prime Collaboration<br>will be polling from Cisco TMS. |
#Click '''Invoke'''. | #Click '''Invoke'''. | ||
#In the Cisco TMS application, verify the user name configured in Step 3<font color="#0000ff"></font>is listed in the Users page. | #In the Cisco TMS application, verify the user name configured in Step 3<font color="#0000ff"></font>is listed in the Users page. | ||
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'''Enable HTTP''' | '''Enable HTTP''' | ||
- | A separate HTTP user account must be created with the Meeting Scheduler and Diagnostic Technician roles assigned to it for the Prime Collaboration application. This user can be configured in the Multipoint Switch web user interface when logged in as admin. After the dedicated HTTP user has been created, you must login to CTMS web UI using this user credential and then change the password (the same password can be entered). | + | A separate HTTP user account must be created with the Meeting Scheduler and Diagnostic Technician roles assigned to it for the Prime Collaboration application. This user can be configured in the Multipoint Switch web user interface when logged in as admin. After the dedicated HTTP user has been created, you must login to CTMS web UI using this user credential and then change the password (the same password can be entered). |
An '''admin''' user is not required by Cisco Prime Collaboration to manage the Multipoint Switch. | An '''admin''' user is not required by Cisco Prime Collaboration to manage the Multipoint Switch. | ||
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credentials in the Prime Collaboration server. | credentials in the Prime Collaboration server. | ||
</pre> | </pre> | ||
- | |||
= Configuring Cisco Mediatrace, Cisco IOS IP SLA, and Performance Monitoring for Network Devices = | = Configuring Cisco Mediatrace, Cisco IOS IP SLA, and Performance Monitoring for Network Devices = | ||
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*Enable the initiator and/or responder roles on relevant routers and switches using the following commands:<br>'''For Mediatrace Initiator''': <br> | *Enable the initiator and/or responder roles on relevant routers and switches using the following commands:<br>'''For Mediatrace Initiator''': <br> | ||
- | <br> | + | <br> |
- | <pre>mediatrace initiator source-ip ''IP Address''</pre> | + | <pre>mediatrace initiator source-ip ''IP Address''</pre> |
- | <br>'''For Mediatrace Responder''': <br> | + | <br>'''For Mediatrace Responder''': <br> |
- | <br> | + | <br> |
<pre>mediatrace responder | <pre>mediatrace responder | ||
- | </pre> | + | </pre> |
- | <br> | + | <br> |
*Configure a Telnet local login user with privilege 15 on the initiators. | *Configure a Telnet local login user with privilege 15 on the initiators. | ||
*Configure Web Services Management Agent (WSMA) over HTTP or HTTPS on the initiators. See ''Web Services Management Agent (WSMA) Configuration Guide'' for details on the configuration commands.<br> | *Configure Web Services Management Agent (WSMA) over HTTP or HTTPS on the initiators. See ''Web Services Management Agent (WSMA) Configuration Guide'' for details on the configuration commands.<br> | ||
- | '''Local Auth Example''': <br> | + | '''Local Auth Example''': <br> |
<pre>username <username> priv 15 secret <username_enable_password> | <pre>username <username> priv 15 secret <username_enable_password> | ||
ip http authentication local | ip http authentication local | ||
- | </pre> | + | </pre> |
'''For WSMA (HTTP) Configuration''': | '''For WSMA (HTTP) Configuration''': | ||
<pre>ip http server | <pre>ip http server | ||
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! | ! | ||
wsma profile listener wsma_listener_http | wsma profile listener wsma_listener_http | ||
- | transport http</pre> | + | transport http</pre> |
'''For WSMA (HTTPS) Configuration''': | '''For WSMA (HTTPS) Configuration''': | ||
- | <br> | + | <br> |
<pre>ip http secure-server | <pre>ip http secure-server | ||
wsma agent exec profile wsma_listener_https | wsma agent exec profile wsma_listener_https | ||
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transport https | transport https | ||
- | </pre> | + | </pre> |
- | '''For WSMA SSH Configuration''':<br> | + | '''For WSMA SSH Configuration''':<br> |
<pre>crypto key generate rsa | <pre>crypto key generate rsa | ||
ip ssh timeout 120 | ip ssh timeout 120 | ||
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wsma profile listener wsma_listener_ssh | wsma profile listener wsma_listener_ssh | ||
transport ssh | transport ssh | ||
- | </pre> | + | </pre> |
For Cisco IOS IP Service Level agreement (SLA): | For Cisco IOS IP Service Level agreement (SLA): | ||
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<pre>ip sla responder | <pre>ip sla responder | ||
- | </pre> | + | </pre> |
- | *The initiator role is not required. <br> | + | *The initiator role is not required. <br> |
*Configure a Telnet local login user with privilege 15 on the IP SLA initiators. | *Configure a Telnet local login user with privilege 15 on the IP SLA initiators. | ||
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Configure the Performance Monitor policy on the relevant interfaces. Prime Collaboration collects PM flow statistics through MIBs. If this is configured, Prime Collaboration does not require the CLI access to routers. | Configure the Performance Monitor policy on the relevant interfaces. Prime Collaboration collects PM flow statistics through MIBs. If this is configured, Prime Collaboration does not require the CLI access to routers. | ||
- | == Supported Software Versions for the Cisco Medianet Feature<br> | + | == Supported Software Versions for the Cisco Medianet Feature<br> == |
- | <br> | + | <br> |
- | {| | + | {| border="1" cellspacing="1" cellpadding="1" width="800" |
|- | |- | ||
- | | '''Platform'''<br> | + | | '''Platform'''<br> |
- | | '''Minimum IOS Release'''<br> | + | | '''Minimum IOS Release'''<br> |
- | | '''Minimum Package'''<br> | + | | '''Minimum Package'''<br> |
| '''Feature Support'''<br> | | '''Feature Support'''<br> | ||
|- | |- | ||
- | | Catalyst 3560<br> | + | | Catalyst 3560<br> |
- | | 15.0(1)SE2<br> | + | | 15.0(1)SE2<br> |
- | | IP Base<br> | + | | IP Base<br> |
| Mediatrace, Performance Monitor, IPSLA-VO<br> | | Mediatrace, Performance Monitor, IPSLA-VO<br> | ||
|- | |- | ||
- | | Catalyst 3750<br> | + | | Catalyst 3750<br> |
- | | 15.0(1)SE2<br> | + | | 15.0(1)SE2<br> |
- | | IP Base<br> | + | | IP Base<br> |
| Mediatrace, Performance Monitor, IPSLA-VO<br> | | Mediatrace, Performance Monitor, IPSLA-VO<br> | ||
|- | |- | ||
- | | Catalyst 4500E Supervisor 7-E/7L-E<br> | + | | Catalyst 4500E Supervisor 7-E/7L-E<br> |
- | | XE 3.3.0SG<br> | + | | XE 3.3.0SG<br> |
- | | IP Base<br> | + | | IP Base<br> |
| Mediatrace, Performance Monitor, IPSLA-VO<br> | | Mediatrace, Performance Monitor, IPSLA-VO<br> | ||
|- | |- | ||
- | | Catalyst 4500E Supervisor 6-E/6L-E<br> | + | | Catalyst 4500E Supervisor 6-E/6L-E<br> |
- | | 15.1(1)SG<br> | + | | 15.1(1)SG<br> |
- | | IP Base<br> | + | | IP Base<br> |
| Mediatrace, Performance Monitor, IPSLA-VO<br> | | Mediatrace, Performance Monitor, IPSLA-VO<br> | ||
|- | |- | ||
- | | Catalyst 6500 Supervisor 2T<br> | + | | Catalyst 6500 Supervisor 2T<br> |
- | | 15.0(1)SY<br> | + | | 15.0(1)SY<br> |
- | | IP Services<br> | + | | IP Services<br> |
| Mediatrace, Performance Monitor<br> | | Mediatrace, Performance Monitor<br> | ||
|- | |- | ||
- | | ISR 2900 and 3900<br> | + | | ISR 2900 and 3900<br> |
- | | 15.1(3)T<br> | + | | 15.1(3)T<br> |
- | | UC and Data<br> | + | | UC and Data<br> |
| Mediatrace, Performance Monitor<br> | | Mediatrace, Performance Monitor<br> | ||
|- | |- | ||
- | | <br> | + | | <br> |
- | | 15.2(2)T<br> | + | | 15.2(2)T<br> |
- | | UC and DSP<br> | + | | UC and DSP<br> |
| IPSLA-VO Sender<br> | | IPSLA-VO Sender<br> | ||
|- | |- | ||
- | | <br> | + | | <br> |
- | | 15.2(2)T<br> | + | | 15.2(2)T<br> |
- | | IP Base<br> | + | | IP Base<br> |
| IPSLA-VO Responder<br> | | IPSLA-VO Responder<br> | ||
|- | |- | ||
- | | ISR 1900<br> | + | | ISR 1900<br> |
- | | 15.1(3)T<br> | + | | 15.1(3)T<br> |
- | | UC and Data<br> | + | | UC and Data<br> |
| Mediatrace, Performance Monitor<br> | | Mediatrace, Performance Monitor<br> | ||
|- | |- | ||
- | | <br> | + | | <br> |
- | | 15.2(2)T<br> | + | | 15.2(2)T<br> |
- | | IP Base<br> | + | | IP Base<br> |
| IPSLA-VO Responder<br> | | IPSLA-VO Responder<br> | ||
|- | |- | ||
- | | ISR 880 and 890<br> | + | | ISR 880 and 890<br> |
- | | 15.1(3)T<br> | + | | 15.1(3)T<br> |
- | | Universal<br> | + | | Universal<br> |
| Mediatrace, Performance Monitor<br> | | Mediatrace, Performance Monitor<br> | ||
|- | |- | ||
- | | ASR 1000<br> | + | | ASR 1000<br> |
- | | XE 3.5<br> | + | | XE 3.5<br> |
- | | IP Base<br> | + | | IP Base<br> |
| Performance Monitor<br> | | Performance Monitor<br> | ||
|} | |} | ||
- | <br> | + | <br> |
---- | ---- | ||
- | <br> | + | <br> |
- | <br> | + | <br> |
- | <br> | + | <br> |
- | <br> | + | <br> |
- | <br> | + | <br> |
- | <br> | + | <br> |
- | <br> | + | <br> |
[[Category:Cisco_Prime_Collaboration_9_0]] | [[Category:Cisco_Prime_Collaboration_9_0]] |
Revision as of 17:31, 14 June 2013
This section describes how to configure devices on the network before you manage them in Cisco Prime Collaboration Assurance.
Required Protocols for the Devices (Includes Supported Software Versions)
You must configure the endpoints, application managers, call processors, multipoint switches, and network devices with the following protocols:
- HTTP - Access the device through HTTP to poll system status and meeting information.
- SNMP - Read Community String and SNMP Authentication Protocol (SNMP V2 or SNMP V3) - Discover and manage the device.
- CLI - Access the device through CLI to discover media path for troubleshooting.
- JTAPI - Retrieve the session status information frosm the Cisco Unified CM.
- CDP - Discover neighboring devices.
Device | Supported Software | SNMP | HTTP | CLI | JTAPI | MSI | CDP | Notes |
Analog Gateway | - | Yes | - | - | - | - | - | |
Contact Center Enterprise | 7.0 - 9.0 | Yes | - | - | - | - | - | |
Contact Center Express | 4.6 - 9.0 | Yes | - | - | - | - | - | |
Cisco TelePresence Multipoint Switch | 1.7 – 1.9 | Yes | Yes | - | - | - | - | The HTTP user account must have both the Meeting Manager and Diagnostic Technician roles. |
Cisco TelePresence System (CTS) | 1.7 – 1.9 | Yes | - | Yes | - | | - |
|
Cisco TelePresence Manager (CTS-Manager) | 1.7 – 1.9 | Yes | Yes | - | - | - | - |
|
Cisco Unified CM | 7.1 – 9.1(1) | Yes | Yes | - | Yes | - | - |
|
Cisco Unified Communications Manager Business Edition | 7.1 – 9.0 | Yes | Yes | - | Yes | - | - | |
Customer Voice Portal | 4.0 - 8.5 | Yes | - | - | - | - | - | |
|
| Yes | Yes | Yes | - | Yes | - |
|
Cisco IP Video Phone E20 | TE 4.0 - 6.0 | Yes | Yes | Yes | - | Yes | - |
|
Emergency Responder | 1.0 - 9.0 | Yes | - | - | - | - | - | |
Expert Advisor | 7.2 - 7.6 | Yes | - | - | - | - | - | |
Finesse | 8.0 - 9.0 | Yes | - | - | - | - | - | |
Cisco MCU | 4.1 – 4.3 | Yes | Yes | - | - | - | - |
|
Cisco TelePresence MSE Supervisor | 2.1 – 2.2 | Yes | Yes | - | - | - | - | The HTTP user requires Admin privilege. |
Mediasense | 8.0 - 9.0 | Yes | - | - | - | - | - | |
Meeting Place | 7.0 - 8.5 | Yes | - | - | - | - | - | |
Meeting Place Express | 2.0 - 2.1 | Yes | - | - | - | - | - | |
Personal Assistant | 1.3 -1.4 | - | - | - | - | - | - | |
Cisco TelePresence System MXP series | 9.1 | Yes | Yes | Yes | | | | |
Polycom VSX series Polycom HDX series | 2.5 - 3.0 (for HDX series) 9.0 (for VSX series) | Yes | - | - | - | - | - | End-to-end troubleshooting is not supported. However, the path trace can be discovered from the first-hop-router (FHR) if router CLI access is provided for Prime Collaboration. |
Cisco Unified Presence | 8.0 - 9.1 | Yes | Yes | - | - | - | - | Cisco Unified Presence 9.1 is supported through Cisco Prime Collaboration Assurance 9.0 patch 2. |
Network devices (routers and switches) | | Yes | - | Yes | - | - | Yes |
|
Cisco TelePresence Management Suite (Cisco TMS) | 13.0 – 13.2 | Yes | Yes | - | - | - | - |
|
Cisco Telepresence Server | 2.1 – 2.2 | - | Yes | - | - | - | - |
|
Cisco Telepresence Conductor | 1.1 - 1.2 | Yes | Yes | - | - | - | - | |
Cisco Unity | 7.0 - 8.6 | Yes | - | - | - | - | - | |
Cisco Unity Connection | 7.0 - 9.1 | Yes | Yes | - | - | - | - | Cisco Unified Connection 9.1 is supported through Cisco Prime Collaboration Assurance 9.0 patch 2. |
Cisco Unity Express | 7.0 - 9.0 | Yes | - | - | - | - | - | |
Cisco TelePresence Video Communication Server (Control and Expressway) | 6.0 – 7.1 | Yes | Yes | - | - | - | - | The HTTP user requires Admin privilege. |
Wireless | - | Yes | - | Yes | - | - | - | |
Third party devices | - | Yes | - | - | - | - | - | |
Cisco Jabber Video for Telepresence (Movi) | all software versions. | - | - | - | - | - | - |
|
Cisco Cius | all software versions. | - | - | - | - | - | - |
|
Cisco IP phones (89xx, 99xx) | all software versions. | - | - | - | - | - | - |
|
Border Element, Gatekeeper, H323 Gateway, SIP Gateway MGCP Gateway, SRST Device, Voice Gateway | IOS 12.x or later | - | - | - | - | - | - | |
Configuring Call Controllers and Processors
Cisco Unified Communications Manager
All CTS endpoints must be added as controlled devices in Cisco Unified CM to facilitate call detection. You must configure a HTTP and JTAPI user on the call processor.
Note: The procedures described below are applicable for Cisco Unified CM 8.5. If you are using any other supported versions, see the Cisco Unified CM guides to understand how to create groups, users and assign roles to them.
Enable HTTP
You do not have to create a new user if you want to allow Cisco Prime Collaboration to use admin credentials to log in. Alternatively, if you want to allow Cisco Prime Collaboration Manager to use the right credentials to log in to Cisco Unified Communications Manager, you must create a new HTTP user group and a corresponding user that Cisco Prime Collaboration can use to communicate.
To create a user:
- Create a user group with sufficient privileges. Log in to the Cisco Unified Communications Manager Administration web interface using the administrator role.
- Navigate to User Management > User Groups and create a new group with a suitable name, PC_HTTP_Users in this case.
- Click Role.
- Click Assign Role to Group and select the following roles:
- Standard AXL API Access
- Standard CCM Admin Users
- Standard SERVICEABILITY Administration
- Click Save.
- From the main menu, navigate to User Management > Application Users > Create a new user.
Specify a suitable password on the Application User Configuration page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices. - In the Permission Information section, click Add to User Group and select the group that was created in Step 1. (PC_HTTP_Users, for instance).
- Click Save. The page is refreshed and the right privileges are displayed.
Enable SNMP
SNMP is not enabled in Cisco Unified Communications Manager by default.
To enable SNMP:
- Log in to the Cisco Unified Serviceability view in the Cisco Unified Communications Manager web GUI.
- From the main menu in the Cisco Unified Serviceability view, navigate to SNMP > v1/v2c > community string.
- Select a Server and click Find.
If the community string is already defined, the Community String Name is displayed in the Search Results. - Click Add new to add a new string if no results are displayed.
- Specify the required SNMP information and save the configuration.
Enable JTAPI
JTAPI (Java Telephony API) is used to retrieve the session status information from the device. You must create a JTAPI user in the call processor with the required permission to receive JTAPI events on endpoints. Prime Collaboration manages multiple call processor clusters. You must ensure that the cluster IDs are unique. Create a new JTAPI user to help Cisco Prime Collaboration get the required information.
To create a new JTAPI user:
- Log in to the Cisco Unified Communications Manager administration web interface using administrator role.
- Navigate to User Management > User Groups and create a new group with a suitable name, PC_HTTP_Users in this case.
- Move all endpoint devices (for example, Cisco TelePresence codecs) to the Controlled Devices table.
- Click Roles.
- Click Assign Role to Group and select the following roles:
- Standard CTI Allow Call Monitoring
- Standard CTI Enabled
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf
- Click Save.
- From the main menu, navigate to User Management > Application Users > Create a new user.
Specify a suitable password on the Application User Configuration page. You can select only certain type of devices from the Available Devices text area, or allow Cisco Prime Collaboration to monitor all devices.
Note: The password must not contain a semicolon (;) or equals (=). - In the Permission Information section, click Add to User Group and select the group that was created in step 1. (PC_HTTP_Users, for instance).
- Click Save. The page is refreshed and the right privileges are displayed.
Note: *Ensure the following services are activated and started: **Cisco CTIManager **Cisco AXL Web Service See the Cisco Unified Communications Manager guide for details about how to configure the application user. You can access the log files to verify whether the endpoints are assisned with the CTI-controlled roles in the Unified CM and for the JTAPI-related issues using https://<primecollaboration-ip>/emsam/log/Tomcat/CUCMJTAPIDiag.log
Adding Prime Collaboration to Cisco Unified Communications Manager 6.x and Later as a Billing Server
Note: Perform this task on Cisco Unified Communications Manager version 6.x and later only. Perform this task only while Prime Collaboration is up and running.
- Launch Unified Communications Manager Serviceability.
- Choose Tools > CDR Management.
- Scroll down to Application Billing Server Parameters and click Add New.
Enter the following:- Host Name / IP Address - Enter the IP address of the system where Prime Collaboration is installed.
- User Name - Enter smuser. Do not enter any username other than smuser.
- Password - Enter a password. The default password is smuser.
To change this password, change it in Prime Collaboration first. Enter the same password that you entered for smuser while configuring other settings in Prime Collaboration. If you changed the password in Prime Collaboration and Cisco Unified Communications Manager does not immediately accept the new password, wait one minute and enter the new password again. - Select SFTP Protocol.
- Directory Path - Enter /home/smuser/.
- Resend on Failure (Displayed in Cisco Unified Communications Manager 7.0 and later) - Select this check box.
- Click Add.
Changing the Password for smuser in Cisco Unified Communications Manager 6.x and Later
Perform this task as needed on Cisco Unified Communications Manager versions 6.x and later only.
The SFTP password for smuser in Prime Collaboration and the password for the Application Billing Server smuser in Cisco Unified Communications Manager 6.x and later must be identical. Any time you change one, you must change the other to match.
Use this procedure to change the password for the Application Billing Server smuser in Cisco Unified Communications Manager 6.x and later.
- Launch Unified Communications Manager Serviceability.
- Select Tools > CDR Manageability.
- Scroll down to Application Billing Server Parameters and double-click the link for Prime Collaboration.
Enter a new password. If you changed the password in Prime Collaboration and Cisco Unified Communications Manager does not immediately accept the new password, wait one minute and enter the new password again. Do not change the values in any other fields; Host Name / IP Address, User Name, SFTP Protocol, and Directory Path must remain the same. - Click Update.
Cisco TelePresence Video Communication Server
Cisco VCS serves as a call-control appliance for the Cisco TelePresence C Series, E Series, and other similar video endpoints.
Enable HTTP
You can access Cisco VCS through a web browser: http://<vcs_serveraddress>, where <vcs_serveraddress> is the IP address or hostname of your VCS appliance. The default password for administrator user admin is TANDBERG. If you cannot log in to the web GUI, Cisco Prime Collaboration will not be able to successfully manage the VCS. Ensure the password field is not blank as it is not recommended.
Enable SNMP
You can easily enable SNMP from the Cisco VCS web GUI: Navigate to System > SNMP and enter the SNMP information.
Configuring Endpoints
Cisco TelePresence System Video Endpoints
Enable HTTP
You can access Cisco TelePresence system video endpoints through a web browser (preferably using Internet Explorer, if possible) by pointing the browser to:https://<serveraddress> where <serveraddress> is the IP address or hostname of the Cisco TelePresence system video endpoint.
Enable SNMP
SNMP for Cisco TelePresence system devices is configured using Cisco Unified Communications Manager phone configuration. To change the SNMP community string:
- Navigate to Cisco Unified Communications Manager Administration.
- Navigate to Device > Phone and search for Cisco TelePresence system endpoints.
- Click the Device Name link to go to the phone configuration page.
- Edit the SNMP Configuration Parameters.
- Click Save and Apply Config.
Enable CLI Access
SSH access to the Cisco TelePresence system devices is also controlled through Cisco Unified Communications Manager Phone Configuration.
Note: If the value of SSH admin Life and SSH helpdesk Life field is zero, the password never expires (recommended for lab testing scenarios). However, if the value is not zero, the admin must ensure that passwords are changed before the specified interval, for anyone or any application to be able to perform SSH in the device including Cisco Prime Collaboration.
Endpoint monitoring is based on the SNMP polling. You can configure traps and syslogs on the endpoints, if required.
To monitor traps and syslogs:
- Configure trap and syslog receivers for endpoints in call processors.
- Enter the Prime Collaboration IP address to configure the trap receiver: <PrimeCollaboration_ip_addr>
- Enter the Prime Collaboration IP address and port number 20514 to configure syslog receiver.: <PrimeCollaboration_ip_addr>:20514.
- Enable endpoints to send traps and syslogs.
To enable traps:
- In CISCO-TELEPRESENCE-MIB, set ctpPeripheralErrorNotifyEnable to true (1)
- In CISCO-TELEPRESENCE-CALL-MIB, set ctpcStatNotifyEnable to true (1)
- In CISCO-TELEPRESENCE-CALL-MIB, set threshold values for call stats ctpcStatMonitoredEntry
To enable syslogs: In CISCO-SYSLOG-MIB, set clogNotificationsEnabled to true (1).
Cisco TelePresence C and EX Series Video Endpoints
Enable HTTP
By default, HTTP is enabled for Cisco TelePresence Endpoints. Point the web browser to http://<ip_address>, where <ip_address> is the IP address or hostname of the video endpoint. The default password for the administrator user admin is " ", blank space.
Enable SNMP
To enable SNMP access for Cisco Prime Collaboration from the web interface:
Navigate to Configuration > Adv Configuration > Network Services > SNMP and click the value to edit.
Enable CLI Access
SSH must be enabled by default on TC 4.0 releases. Provide admin user access to Cisco Prime Collaboration ensure that the admin password is set and is not the default value, which is blank. Admin user access is necessary if you want to troubleshoot video sessions from Cisco TelePresence devices using Cisco Prime Collaboration. Some of the commands required to run the traceroutes are available only when you log in as root.
We recommend that you enter the real interface IP address of the gateway that runs the Hot Standby Router Protocol (HSRP), instead of the virtual IP address, while configuring the CTS. This enables Prime Collaborationto accurately discover the troubleshooting path.
Configuring Call Management Applications
Cisco TelePresence Management Suite
HTTP and SNMP access are required to successfully monitor Cisco TMS.
Enable HTTP
Cisco TMS is accessed through a web browser (http://<serveraddress>/TMS), where <serveraddress> is the IP address or hostname of your server. The default password for the administrator user admin is TANDBERG.
If you cannot log in to the web GUI, Cisco Prime Collaboration will not be able to successfully monitor Cisco TMS.
Enable SNMP
By default, public and Public are enabled as SNMP Read Only (RO) community strings for Cisco TMS. This string is used by Cisco TMS to poll other devices.
If you need to add or change these strings:
Go to the web GUI and navigate to Administrative Tools > Configuration > Network Settings and change the SNMP settings.
In addition to the Web GUI, SNMP service on the Cisco TMS server must be enabled.
To enable SNMP:
- Go to Start on the server console.
- Click Run and specify services.msc.
A Service window will pop open on the server console. - Right-click SNMP Service and select Properties.
- Click Security and select Add new SNMP string.
Do not modify the default selection: Accept SNMP packets from any host unless you want only specific hosts polling SNMP from Cisco TMS. - Optionally, click Traps to add the IP address of Cisco Prime Collaboration and a community string. This address is used in SNMP traps.
- Optionally, click Agent to specify SNMP contact and location for Cisco TMS. The Cisco Prime Collaboration uses this information to display the location of Cisco TMS in the inventory.
- Restart the SNMP Service after the necessary modifications.
Reporting API for CTS-Manager
For Prime Collaboration server to retrieve scheduled meetings from from CTS-Manager, you must have a valid Metrics Dashboard and Reporting API license in CTS-Manager. This user account should be configured in Active Directory with a mailbox and in a user group with general security. The Active Directory user group should be assigned the Reporting API role and the Live Desk role in the CTS-Manager Access Management page.
Note: We recommend that you review the Getting Started With TelePresence Reporting API document available at [http://developer.cisco.com/web/tra/start] for an understanding of the Reporting API.
Note: The procedures described below are applicable for CTS-Manager 1.8. If you are using any other supported versions, see the CTS-Manager Reporting API related documents.
To enable Prime Collaboration server to retrieve scheduled meetings from from CTS-Manager 1.8:
- In the LDAP server, create a user group. For example,create a group named pc_group.
- In the group that you created in the LDAP server, create a user. For example, create a user named pc_user.
You must ensure that a valid mailbox is configured for the user created in the group in the LDAP server. - In CTS-Manager, in the Access Management page, assign the Live Desk role and the Reporting API User role for the group you created in the LDAP server, for example, pc_group created in Step 1.
- Discover the CTS-Manager in Prime Collaboration with the user that you created in the LDAP server. For example, use pc_user.
For more information about the Reporting API, see Cisco Telepresense Manager Reporting API Developer's Guide for Release 1.8.
For more information about user and group configuration in LDAP server, see Cisco Telepresense Manager 1.8 Administration and Installation Guide.
Note: After creating the user account in CTS-Manager for the Prime Collaboration application, we recommend that you log in with this account in CTS-Manager at least once before you enter the credentials in the Prime Collaboration server.
Cisco TMS Third Party Booking API User
For the Prime Collaboration server to retrieve scheduled meetings from Cisco TMS server, you must have one Application Integration License for each server that uses the API.
Note: *We recommend that you review the Cisco TMS Third Party Booking API document available at [http://www.tandberg.com/support/tms_documentation.jsp] for an understanding of the Booking API. *For Cisco TMS 13.2 and later, any HTTP user can be used to retrieve scheduled meetings from Cisco TMS server. In addition, you do not need to install a Booking API License to use the API.
To enable Prime Collaboration server to retrieve scheduled meetings from Cisco TMS:
- From the Cisco TMS server, go to http://localhost/tms/external/booking/remotesetup/remotesetupservice.asmx.
The RemoteSetupService page appears. You may replace localhost in the above URL with the IP address of the Cisco TMS server. - Choose GenerateConferenceAPIUser.
- Enter the values for the following parameters:
- userNameBase - The base portion of the user name. For example, pc_user.
- encPassword - A base64 encoded password that is to be used for the newly created user. To encode the password to base64, we recommend
that you use the web utility available at the following URL: http://www.motobit.com/util/base64-decoder-encoder.asp. - emailAddress - The email address of the user. Do not enter values in this field.
- sendNotifications - To allow the user to receive scheduling notifications. You must enter False in this field since Prime Collaboration
will be polling from Cisco TMS.
- Click Invoke.
- In the Cisco TMS application, verify the user name configured in Step 3is listed in the Users page.
- In the Cisco TMS application, create a user group. For example, create a group named pc_group.
- Add the user created in Step 3 to the group created in Step 6. For example, add pc_user to pc_group.
- In the Groups page, for the group created in Step 6, check the Read permission check box for List Conferences-All (under the Booking pane). For example, pc_group must have the read permission to List Conferences-All.
- Discover the Cisco TMS in Cisco Prime Collaboration with the user that you created in Step 3. For example, use pc_user.
For more information about the Cisco TMS, see the documents available at TANDBERG site.
For more information on creating groups and setting permission to the group, see Ciso Telepresence Management Suite Administrator Guide.
Configuring MCUs
A Cisco TelePresence MCU MSE 8510 (MCU MSE 8510) cluster consists of a Cisco TelePresence MCU MSE 8050 Supervisor Blade (MCU MSE 8550) and a MCU MSE 8510 blade. After the basic information is configured, HTTP access is enabled by default.
Enable HTTP
The supervisor web interface can be accessed by pointing the browser to http://<MCU_Address>, where <MCU_Address> is the IP address or hostname of your server. The default password for the admin user is a blank space (no password). If you cannot log in to the web GUI, Cisco Prime Collaboration will not be able to successfully manage the MCU MSE Supervisor.
To log in to the web interface of the MCU MSE 8510 blade:
- Log in to the supervisor web interface.
- Go to Hardware > Blades and click the IP address of the MCU MSE 8510 blade.
- Click Log in, and enter the username admin with no password.
Enable SNMP
You can edit SNMP settings by logging in to the MCU Codian Web Interface:
- Navigate to Network > SNMP.
- Edit the SNMP Read Only and Read Write strings as required.
- Click Update SNMP Settings to apply the changes.
Configuring Cisco TelePresence Multipoint Switch
Enable HTTP
A separate HTTP user account must be created with the Meeting Scheduler and Diagnostic Technician roles assigned to it for the Prime Collaboration application. This user can be configured in the Multipoint Switch web user interface when logged in as admin. After the dedicated HTTP user has been created, you must login to CTMS web UI using this user credential and then change the password (the same password can be entered).
An admin user is not required by Cisco Prime Collaboration to manage the Multipoint Switch.
You can access the Multipoint Switch through a web browser (preferably using Internet Explorer) by pointing the browser to: https://<ctms_serveraddress>, where <ctms_serveraddress> is the IP address or hostname of the Multipoint Switch.
Enable SNMP
SNMP is enabled by default and it monitors the Multipoint Switch system status (navigate to Troubleshoot > System Resources for system status details). You can designate a particular server where SNMP trap messages are gathered and stored. You configure all SNMP settings through the Multipoint Switch CLI commands.
The following SNMP settings are enabled by default:
- SNMPv3 username set to mrtg: This name is for internal use of the system and should not be deleted.
- SNMPv2c username set to public: This name is for internal use of the system and should not be deleted.
- No trap receiver is configured. Use Multipoint Switch CLI commands to configure SNMP trap receiver information.
Use SSH in the Multipoint Switch to configure SNMP using the CLI. The CLI commands to configure SNMP Read Only and Read/Write are as follows:
- set snmp user add 2c snmpro r
- set snmp user add 2c snmprw rw
Note: Replace snmpro and snmprw with your SNMP Read and Read/Write community strings. After creating the user account in CTMS for the Prime Collaboration application, we recommend that you log in with this account in CTMS at least once before you enter the credentials in the Prime Collaboration server.
Configuring Cisco Mediatrace, Cisco IOS IP SLA, and Performance Monitoring for Network Devices
If you have enabled Cisco Mediatrace on your network nodes, Prime Collaboration provides Medianet Path View as part of the troubleshooting data. If you have enabled Cisco IOS IP Service Level Agreements (SLAs) on your network nodes, you can measure the network performance and health using the Proactive Troubleshooting feature.
For Cisco Mediatrace:
- Enable the initiator and/or responder roles on relevant routers and switches using the following commands:
For Mediatrace Initiator:
mediatrace initiator source-ip ''IP Address''
For Mediatrace Responder:
mediatrace responder
- Configure a Telnet local login user with privilege 15 on the initiators.
- Configure Web Services Management Agent (WSMA) over HTTP or HTTPS on the initiators. See Web Services Management Agent (WSMA) Configuration Guide for details on the configuration commands.
Local Auth Example:
username <username> priv 15 secret <username_enable_password> ip http authentication local
For WSMA (HTTP) Configuration:
ip http server ip http timeout-policy idle 60 life 86400 requests 10000 wsma agent exec profile wsma_listener_http wsma agent config profile wsma_listener_http ! wsma profile listener wsma_listener_http transport http
For WSMA (HTTPS) Configuration:
ip http secure-server wsma agent exec profile wsma_listener_https wsma agent config profile wsma_listener_https ! wsma profile listener wsma_listener_https transport https
For WSMA SSH Configuration:
crypto key generate rsa ip ssh timeout 120 ip ssh version 2 ! wsma agent exec profile wsma_listener_ssh wsma agent config profile wsma_listener_ssh ! wsma profile listener wsma_listener_ssh transport ssh
For Cisco IOS IP Service Level agreement (SLA):
- Enable the responder role using the command:
ip sla responder
- The initiator role is not required.
- Configure a Telnet local login user with privilege 15 on the IP SLA initiators.
You can verify whether these roles are enabled on the device by using Prime Collaboration Inventory (Operate > Device Work Center > Current Inventory table).
For Performance Monitoring (PM) Configuration:
Configure the Performance Monitor policy on the relevant interfaces. Prime Collaboration collects PM flow statistics through MIBs. If this is configured, Prime Collaboration does not require the CLI access to routers.
Supported Software Versions for the Cisco Medianet Feature
Platform | Minimum IOS Release | Minimum Package | Feature Support |
Catalyst 3560 | 15.0(1)SE2 | IP Base | Mediatrace, Performance Monitor, IPSLA-VO |
Catalyst 3750 | 15.0(1)SE2 | IP Base | Mediatrace, Performance Monitor, IPSLA-VO |
Catalyst 4500E Supervisor 7-E/7L-E | XE 3.3.0SG | IP Base | Mediatrace, Performance Monitor, IPSLA-VO |
Catalyst 4500E Supervisor 6-E/6L-E | 15.1(1)SG | IP Base | Mediatrace, Performance Monitor, IPSLA-VO |
Catalyst 6500 Supervisor 2T | 15.0(1)SY | IP Services | Mediatrace, Performance Monitor |
ISR 2900 and 3900 | 15.1(3)T | UC and Data | Mediatrace, Performance Monitor |
| 15.2(2)T | UC and DSP | IPSLA-VO Sender |
| 15.2(2)T | IP Base | IPSLA-VO Responder |
ISR 1900 | 15.1(3)T | UC and Data | Mediatrace, Performance Monitor |
| 15.2(2)T | IP Base | IPSLA-VO Responder |
ISR 880 and 890 | 15.1(3)T | Universal | Mediatrace, Performance Monitor |
ASR 1000 | XE 3.5 | IP Base | Performance Monitor |