Set Call Data API Request does not invoke CALL DATA UDPATE

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m (added release 8.5(3))
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Latest revision as of 20:56, 4 January 2012

Set Call Data API Request does not invoke CALL_DATA_UDPATE

Problem Summary The Set Call Data API request returns a successful reponse, but no CALL_DATA_UPDATE is received.
Error Message None.
Possible Cause You have sent a Set Call Data API request with one or more invalid variable parameters and no valid variable parameters. (For example, you sent the variable field as callWrapUpData instead of callWrapupData. This is invalid due to the difference in case for the letter 'u'.)

The SET_CALL_DATA_REQ must cause a change in a valid call variable. Finesse does not verify fields sent in a SET CALL DATA API request. Sending an invalid variable does not prompt a CALL_DATA_UPDATE from CTI unless other valid variables are sent along with it. A successul response indicates that the request was received, but does not mean that the request has changed the variables.

Recommended Action Verify the syntax of the variable and resend the request.
Release Release 8.5(1), Release 8.5(3)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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