http://docwiki.cisco.com/w/index.php?title=Services_Server_issues&feed=atom&action=history 2013-05-21T14:18:46Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Services_Server_issues&diff=38048&oldid=prev 2011-02-24T07:47:57Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 07:47, 24 February 2011</td> </tr><tr><td colspan="2" class="diff-lineno">Line 37:</td> <td colspan="2" class="diff-lineno">Line 37:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified ICM/CCE &amp; Hosted, Release 7.5]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified ICM/CCE &amp; Hosted, Release 7.5]]</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release 8.0]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release 8.0]]</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified ICM/Contact Center Enterprise &amp; Hosted | Troubleshooting]]</del></div></td><td colspan="2">&nbsp;</td></tr> </table>

Saychakr http://docwiki.cisco.com/w/index.php?title=Services_Server_issues&diff=38039&oldid=prev 2011-02-24T07:42:20Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 07:42, 24 February 2011</td> </tr><tr><td colspan="2" class="diff-lineno">Line 33:</td> <td colspan="2" class="diff-lineno">Line 33:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified ICM/Contact Center Enterprise &amp; Hosted]]</del></div></td><td colspan="2">&nbsp;</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Contact Center Express]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Contact Center Express]]</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Contact Center Enterprise]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Contact Center Enterprise]]</div></td></tr> </table>

Saychakr http://docwiki.cisco.com/w/index.php?title=Services_Server_issues&diff=36966&oldid=prev 2011-01-11T13:13:49Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 13:13, 11 January 2011</td> </tr><tr><td colspan="2" class="diff-lineno">Line 31:</td> <td colspan="2" class="diff-lineno">Line 31:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Troubleshooting TCP ports on services server'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Troubleshooting TCP ports on services server'''</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>:* Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>:* Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server.</div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified ICM/Contact Center Enterprise &amp; Hosted]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified Contact Center Express]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified Contact Center Enterprise]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified ICM/CCE &amp; Hosted, Release 7.5]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified CCE, Release 8.0]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified ICM/Contact Center Enterprise &amp; Hosted | Troubleshooting]]</ins></div></td></tr> </table>

Saychakr http://docwiki.cisco.com/w/index.php?title=Services_Server_issues&diff=36873&oldid=prev 2011-01-10T06:22:58Z

<p>New page: &#39;&#39;&#39;Execution sequence on services server&#39;&#39;&#39; :* RMI Registry :* RMID :* Host Controller :* DSM Controller :* License Manager :* Session Manager :* DSM Services :* These processes automatic...</p> <p><b>New page</b></p><div>'''Execution sequence on services server'''<br /> :* RMI Registry<br /> :* RMID <br /> :* Host Controller<br /> :* DSM Controller<br /> :* License Manager<br /> :* Session Manager<br /> :* DSM Services<br /> :* These processes automatically get started in the above sequence when one starts Cisco Service on the Services Server from the Windows NT Services Panel.<br /> <br /> <br /> '''Content Index Service failing'''<br /> :* Verify from SQL Enterprise Manager that MS SQL Search service is running properly.<br /> <br /> <br /> '''RMI/RMID related issues'''<br /> :* Verify RMI server name and port number in &lt;Unified EIM / Unified WIM Install Dir&gt;/config/egpl_dsm.xml file <br /> :* Verify RMI server name and port number in egpl_dsm_host table in Master DB. <br /> :* Access &lt;Unified EIM / Unified WIM Install Dir&gt;/config/listrmiobjects.jsp file to determine the status of RMI objects registered in RMI registry, and information about ports used by remote objects for socket communication.<br /> :* Run &lt;Unified EIM / Unified WIM Install Dir&gt;/config/dsmshell.bat file to verify running status of RMI registry and RMID.<br /> <br /> <br /> '''Tuning DSM Service JVM parameters'''<br /> :* Change default heap size of each DSM service within the following tag of &lt;Unified EIM / Unified WIM Install Dir&gt;/config/egpl_dsm.xml to a maximum of 256 MB.<br /> :** &lt;JVMParams&gt; <br /> :** &lt;default&gt;-Xmx256m&lt;/default&gt; <br /> :** &lt;/JVMParams&gt;<br /> :* Launch each DSM Service JVM in new DOS window through egpl_dsm.xml<br /> <br /> <br /> '''Troubleshooting TCP ports on services server'''<br /> :* Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server.</div>

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