Services Server issues

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[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified CCE, Release 8.0]]
[[Category:Unified CCE, Release 8.0]]
[[Category:Unified ICM/Contact Center Enterprise & Hosted | Troubleshooting]]

Revision as of 07:47, 24 February 2011

Execution sequence on services server

  • RMI Registry
  • RMID
  • Host Controller
  • DSM Controller
  • License Manager
  • Session Manager
  • DSM Services
  • These processes automatically get started in the above sequence when one starts Cisco Service on the Services Server from the Windows NT Services Panel.

Content Index Service failing

  • Verify from SQL Enterprise Manager that MS SQL Search service is running properly.

RMI/RMID related issues

  • Verify RMI server name and port number in <Unified EIM / Unified WIM Install Dir>/config/egpl_dsm.xml file
  • Verify RMI server name and port number in egpl_dsm_host table in Master DB.
  • Access <Unified EIM / Unified WIM Install Dir>/config/listrmiobjects.jsp file to determine the status of RMI objects registered in RMI registry, and information about ports used by remote objects for socket communication.
  • Run <Unified EIM / Unified WIM Install Dir>/config/dsmshell.bat file to verify running status of RMI registry and RMID.

Tuning DSM Service JVM parameters

  • Change default heap size of each DSM service within the following tag of <Unified EIM / Unified WIM Install Dir>/config/egpl_dsm.xml to a maximum of 256 MB.
    • <JVMParams>
    • <default>-Xmx256m</default>
    • </JVMParams>
  • Launch each DSM Service JVM in new DOS window through egpl_dsm.xml

Troubleshooting TCP ports on services server

  • Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server.

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