Services Server issues
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(New page: '''Execution sequence on services server''' :* RMI Registry :* RMID :* Host Controller :* DSM Controller :* License Manager :* Session Manager :* DSM Services :* These processes automatic...) |
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'''Troubleshooting TCP ports on services server''' | '''Troubleshooting TCP ports on services server''' | ||
:* Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server. | :* Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server. | ||
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| + | [[Category:Unified Contact Center Express]] | ||
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| + | [[Category:Unified ICM/CCE & Hosted, Release 7.5]] | ||
| + | [[Category:Unified CCE, Release 8.0]] | ||
Latest revision as of 07:47, 24 February 2011
Execution sequence on services server
- RMI Registry
- RMID
- Host Controller
- DSM Controller
- License Manager
- Session Manager
- DSM Services
- These processes automatically get started in the above sequence when one starts Cisco Service on the Services Server from the Windows NT Services Panel.
Content Index Service failing
- Verify from SQL Enterprise Manager that MS SQL Search service is running properly.
RMI/RMID related issues
- Verify RMI server name and port number in <Unified EIM / Unified WIM Install Dir>/config/egpl_dsm.xml file
- Verify RMI server name and port number in egpl_dsm_host table in Master DB.
- Access <Unified EIM / Unified WIM Install Dir>/config/listrmiobjects.jsp file to determine the status of RMI objects registered in RMI registry, and information about ports used by remote objects for socket communication.
- Run <Unified EIM / Unified WIM Install Dir>/config/dsmshell.bat file to verify running status of RMI registry and RMID.
Tuning DSM Service JVM parameters
- Change default heap size of each DSM service within the following tag of <Unified EIM / Unified WIM Install Dir>/config/egpl_dsm.xml to a maximum of 256 MB.
- <JVMParams>
- <default>-Xmx256m</default>
- </JVMParams>
- Launch each DSM Service JVM in new DOS window through egpl_dsm.xml
- Change default heap size of each DSM service within the following tag of <Unified EIM / Unified WIM Install Dir>/config/egpl_dsm.xml to a maximum of 256 MB.
Troubleshooting TCP ports on services server
- Run netstat –an –p tcp command to find out local/remote TCP ports used by remote objects. Refer port diagram (previous slide) on ports that are required by the application for the services server.
