Scripting Problems: Duplicate email routing requests

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Duplicate email routing requests

Problem Summary For every request Unified EIM sends to the Router, it appears to the Router as if two requestsare sent. This affects reporting, system lode, and counts displayed when viewing scripts inMonitor mode.
Error Message None
Possible Cause The script processing requests from Unified EIM contains an erroneous entry for a labeland no agents are available to be assigned the new request.
Recommended Action Ensure that labels are entered correctly in the script.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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