Scripting Problems: Calls not successfully routed to agent

From DocWiki

Revision as of 23:53, 12 March 2010 by Cchetty (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Calls not successfully routed to agent

Problem Summary In Monitor mode, Script Editor shows calls coming in and being routed; however, no calls areactually reaching agents.
Error Message None
Possible Cause If a label is misconfigured or missing for a phone to which an agent is assigned, when this agentis assigned a call, additional calls are not processed and successfully routed to other agents. This can apply to calls routed through the Agent, Skill Group, Enterprise Skill Group, and Queuenodes.
Recommended Action Ensure that labels are properly configured for all agent phones.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 3.0/5 (2 votes cast)

Personal tools