| Problem Summary
|| During generation of an Agent Detail Report or an Abandoned Call Detail Activity Report, an error message might appear indicating that the connection with the database has been broken.
| Error Message
|| The process Scheduler/ReportScheduler.exe failed to start. The exe file 'ReportScheduler.exe' is not present on '.\Program Files\Cisco UCCX Historical Reports\Scheduler' folder.
| Possible Cause
|| During HRC installation, installer failed to install 'ReportScheduler.exe'.
| Recommended Action
- Uninstall HRC
- Click Start > Run and type %TEMP% and click OK. This will open Windows Explorer at the Windows Temp Folder location.
- Select all files through CTRL+A and delete them.
- If you find a few files are locked, deselect them and continue with deleting the remaining files.
- Once you complete deleting them (leaving the locked files), start the HRC installer and continue with the installation.
|| Release 7.0(1)
| Associated CDETS #