Scheduled Historical Reports do not run and message appears in CiscoSch.log file
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Revision as of 19:50, 12 August 2009
Scheduled Historical Reports do not run and message appears in CiscoSch.log file
Problem Summary | If you are using a proxy service in Internet Explorer on the Cisco Unified CCX Historical Reports client system, scheduled historical reports might not run and you might see a message in the CiscoSch.log file. |
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Error Message | [CRS_DATABASE] entry not found in the properties file. Failed to validate user or get MaxConnections of database value. |
Possible Cause | You are attempting to run the reports from a proxy service. |
Recommended Action |
If this situation occurs but you can run the report directly from the Cisco Unified CCX Historical Reports client system, follow these steps:
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Release | Release 7.0(1) |
Associated CDETS # | None. |