Each scenario will start off with steps necessary to introduce a problem. This can include:
- Automated batch files
- Manual changes
- Specific agents to use
A short one-liner with minimal details. This is meant to resemble to limited information available when a priority case is initially opened.
The body of the scenario will focus on isolating where the problem lies and investigating that area until a root cause is identified.
- As a result of the automated batch files, most of these will involve ensuring that processes and instances are running. Tedious, yes - but a good habit to get into.
- Log snippets and SQL query output will be included inline.
- New steps and discoveries will be marked with new headlines.
A brief summary of what was learned through the scenario, including steps taken to resolve the problem.