Cchetty: 1 revision

2010-04-09T15:21:00Z

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Revision as of 15:21, 9 April 2010

Anitin at 06:06, 1 April 2010

2010-04-01T06:06:49Z

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== Same call is presented to two agents ==

{| border="1"
|-
! '''Problem Summary'''
| Same call is presented to two agents.
|-
! '''Error Message'''
| A call comes into UCCX. From the same calling number we see another incoming call at the RP while the first call is still active within UCCX
|-
! '''Possible Cause'''
| Issues in gateway/CUCM
|-
! '''Recommended Action'''
|
To debug this issue, search for the calls coming in from a particular calling number. Look for "cgn=".
If there is a second call from the same CGN while the first is still active then escalate to gateway/CUCM teams.
23084: Feb 11 09:11:26.852 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=1451,implId=380931/2,state=STATE_RECEIVED_IDX,inbound=true,App name=SB Main AA,task=null,session=null,seq num=-1,cn=7595,dn=7595,cgn=7242287455,ani=null,
23138: Feb 11 09:11:26.899 CST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=1451,implId=380931/2,state=STATE_ANSWERED_IDX,inbound=true,App name=SB Main AA,task=49000004453,session=68000001330,seq num=0,cn=7595,dn=7595,cgn=7242287455,ani=null,
26289: Feb 11 09:11:41.539 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=1458,implId=555750/1,state=STATE_RECEIVED_IDX,inbound=true,App name=SB Main AA,task=null,session=null,seq num=-1,cn=7595,dn=7595,cgn=7242287455,ani=null,
|-
! '''Release'''
| 7.0(1), 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 8.0]]

Same call is presented to two agents - Revision history

Cchetty: 1 revision

Anitin at 06:06, 1 April 2010