Same call is presented to two agents
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Latest revision as of 15:21, 9 April 2010
Same call is presented to two agents
| Problem Summary | Same call is presented to two agents. |
|---|---|
| Error Message | A call comes into UCCX. From the same calling number we see another incoming call at the RP while the first call is still active within UCCX |
| Possible Cause | Issues in gateway/CUCM |
| Recommended Action |
To debug this issue, search for the calls coming in from a particular calling number. Look for "cgn=". If there is a second call from the same CGN while the first is still active then escalate to gateway/CUCM teams. 23084: Feb 11 09:11:26.852 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=1451,implId=380931/2,state=STATE_RECEIVED_IDX,inbound=true,App name=SB Main AA,task=null,session=null,seq num=-1,cn=7595,dn=7595,cgn=7242287455,ani=null, 23138: Feb 11 09:11:26.899 CST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=1451,implId=380931/2,state=STATE_ANSWERED_IDX,inbound=true,App name=SB Main AA,task=49000004453,session=68000001330,seq num=0,cn=7595,dn=7595,cgn=7242287455,ani=null, 26289: Feb 11 09:11:41.539 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=1458,implId=555750/1,state=STATE_RECEIVED_IDX,inbound=true,App name=SB Main AA,task=null,session=null,seq num=-1,cn=7595,dn=7595,cgn=7242287455,ani=null, |
| Release | 7.0(1), 8.0(1) |
| Associated CDETS # | None. |
