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SETUP FAIL - Revision history
2013-05-26T09:15:54Z
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2010-04-09T15:21:00Z
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Srib: /* SETUP FAIL */
2010-01-30T01:08:57Z
<p><span class="autocomment">SETUP FAIL</span></p>
<p><b>New page</b></p><div>== SETUP FAIL ==<br />
<br />
{| border="1"<br />
|-<br />
! '''Problem Summary'''<br />
| Call is rejected with SETUP_FAIL.<br />
|-<br />
! '''Error Message'''<br />
| Call.rejected(SETUP_FAIL)<br />
|-<br />
! '''Possible Cause'''<br />
| There may have been a JTAPI exception while accepting the call<br />
|-<br />
! '''Recommended Action'''<br />
| <ol><br />
If there is any JTAPI exception, take a look at: http://docwiki-dev.cisco.com/wiki/JTAPI_Exception_during_redirect%2C_accept%2C_answer%2C_transfer_request<br />
<br>Escalate to JTAPI team with relevant logs<br />
<br><br>'''An Example'''<br />
<br>2057946: Jan 19 01:33:54.653 EST %MIVR-SS_TEL-7-UNK:Route Connection=[1421088::1/(P1-crs3user_1) GCID=(7,8818518)->ACTIVE]->OFFERED, reason=6, Event= (P1-crs3user_1) 8818518/7 CallCtlConnOfferedEv 1421088::1 [#265837] Cause:100 CallCtlCause:210 <br />
<br>2057950: Jan 19 01:33:54.653 EST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=3752,implId=8818518/7,<br />
<br>2057953: Jan 19 01:33:54.654 EST %MIVR-SS_TEL-7-UNK:Route Connection: [1421088::1/(P1-crs3user_1) GCID=(7,8818518)->ACTIVE]->OFFERED, CTI Port selected: TP[id=144,implId=1411008,state=IN_USE]<br />
<br>2058030: Jan 19 01:33:59.307 EST %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=3752,implId=8818518/7,state=STATE_RECEIVED_IDX,inbound=true,App name=Ohio_TR3,task=null,session=51000003753,seq <br>2058108: Jan 19 01:33:59.320 EST %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:3752 MediaId:8818518/7,Failure type for the CallControl error=ACCEPT,Connection State=49,Failure reason=null,Exception=null<br />
<br>2058180: Jan 19 01:33:59.327 EST %MIVR-SS_TEL-7-UNK:Call.rejected(SETUP_FAIL) JTAPICallContact<br />
</ol><br />
<br />
|-<br />
! '''Release'''<br />
| Release 7.0(1) onwards<br />
|-<br />
! '''Associated CDETS #'''<br />
| NA<br />
|-<br />
|}<br />
<br />
[[Category:Unified CCX, Release 8.0]]<br />
[[Category:Unified CCX, Release 7.0]]</div>
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