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2013-01-02T18:05:18Z

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Linichol: /* Runtime Server Status is not green and Lock Timeout Expired error received */

2012-08-07T15:51:33Z

Runtime Server Status is not green and Lock Timeout Expired error received

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== Runtime Server Status is not green and Lock Timeout Expired error received ==

{| border="1"
|-
! '''Problem Summary'''
| You see a non-green icon next to Runtime Server Status in the System Administration gadget under the Administration tab.
|-
! '''Error Message'''
| The following error messages are present in the runtime logs:

*Caused by: java.sql.SQLException: Could not position within a table (table name).

*Caused by: java.sql.SQLException: ISAM error: Lock Timeout Expired.

|-
! '''Possible Cause'''
| Data from one of the informix tables can't be properly accessed because of a database lock.
|-
! '''Recommended Action'''
|
*Log in to the console of the SocialMiner server as the admin user configured at installation-time.

*List the services and their statuses by typing '''utils service list''' in the command line.

* Restart SocialMiner Runtime service by typing '''utils service restart SocialMiner Runtime'''.
|-
! '''Release'''
| 9.0(1)
|-
! '''Associated CDETS #'''
| None
|-
|}

[[Category:Cisco SocialMiner, Release 9.0(1)]]

Runtime Server Status is not green and Lock Timeout Expired error received - Revision history

Dosproul: 1 revision

Linichol: /* Runtime Server Status is not green and Lock Timeout Expired error received */