RouterErrorCode=563 Attempted to send call to agent %3 (ID %1) on peripheral %4 at device target %2 which had no label for routing client %5.

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RouterErrorCode=563 Attempted to send call to agent %3 (ID %1) on peripheral %4 at device target %2 which had no label for routing client %5.

Problem Summary Calls aren't routing to specific agent (or agents) in a CCE deployment. A script attempted to send an enterprise agent call to an agent at a device target which had no label configured for routing client.

The Route Call Detail record will contain RouterErrorCode 563. The Router Log Viewer on AW, the Windows Event Viewer on the Router, the Router logs, and the Webview Event Viewer will show the error message described below.

Error Message Attempted to send call to agent %3 (ID %1) on peripheral %4 at device target %2 which had no label for routing client %5.
Possible Cause Results from either a no Device Target Label for the specified Routing Client or no label can be created from the Agent Target Rules for the specified Routing Client.
Recommended Action Either configure an Agent Target Rule or Device Target Label for this Routing Client.
Release CCE 7.5(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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