RmCm subsystem is out of service

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! '''Associated CDETS #'''
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[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
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[[Category:Unified CCX, Release 8.0]]

Latest revision as of 15:20, 9 April 2010

RmCm subsystem is out of service

Problem Summary The RmCm subsystem is out of service.
Error Message None.
Possible Cause The RM JTAPI user in Cisco Unified CM is not configured properly.
Recommended Action

Complete the following steps:

  1. From the Cisco Unified CCX Administration web page, choose Subsystems > RmCm.
  2. Click the RM JTAPI Provider hyperlink.
  3. Make sure that the information in the RM JTAPI User ID and Password fields matches the information for the RM JTAPI user in Cisco Unified CM.
Release 7.0(1), 8.0(1)
Associated CDETS # None.

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