(New page: '''Primary steps''' :* Retriever (Rx) process and instance(s) running? (check from Unified EIM / Unified WIM System Console) :* Check validity of alias details. Try to telnet to POP3 serv...)
:* Retriever (Rx) process and instance(s) running? (check from Unified EIM / Unified WIM System Console)
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:* Check validity of alias details. Try to telnet to POP3 server using the following command (110 is the POP3 port number) and input alias credentials at login prompt: telnet <server name> 110
:* Last Run Time less than Start Time in System Monitor? (see Unified EIM / Unified WIM System Console User Guide for steps to create a monitor).
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[[Category:Unified CCE, Release 8.0]]
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:* Retriever instance(s) may have hung. Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log for JAVA exceptions and time-out messages.
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'''Last Run Time much lesser than Current Time'''
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:* Rx instance hung due to problematic E-Mail or Rx has connection problems.
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:* Rx instance crashed due to some error viz. OutOfMemoryError. Check <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log for string ‘Instance failed’.
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'''Monitoring - Alias Level Information'''
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:* Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/ eg_log_<server_name>_rx-process.log for alias related errors such as login failures, alias being inactive/disabled, etc. Search for occurrences of the string “RETRIEVER”
