Retriever, Workflow, and Dispatcher issues
From DocWiki
(Difference between revisions)
(New page: '''Primary steps''' :* Retriever (Rx) process and instance(s) running? (check from Unified EIM / Unified WIM System Console) :* Check validity of alias details. Try to telnet to POP3 serv...) |
|||
| Line 16: | Line 16: | ||
'''Monitoring - Alias Level Information''' | '''Monitoring - Alias Level Information''' | ||
:* Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/ eg_log_<server_name>_rx-process.log for alias related errors such as login failures, alias being inactive/disabled, etc. Search for occurrences of the string “RETRIEVER” | :* Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/ eg_log_<server_name>_rx-process.log for alias related errors such as login failures, alias being inactive/disabled, etc. Search for occurrences of the string “RETRIEVER” | ||
| + | |||
| + | |||
| + | '''''Monitoring - Alias Level info''''' | ||
| + | |||
| + | :* '''Alias state''' | ||
| + | :** Inactive | ||
| + | :** Login Failed | ||
| + | :*** Authentication failure | ||
| + | |||
| + | :** Disabled | ||
| + | :*** Mail.Retriever.RetryCount preference | ||
| + | :*** 'Repeated Authentication Failure. Alias disabled‘ error in logs | ||
| + | :*** Modify alias and save. Process restart is not required | ||
| + | |||
| + | :** Connection Failed | ||
| + | :*** Wrong server name or port mismatch | ||
| + | :*** Mail server may be down | ||
| + | :*** POP3 or IMAP service may not be running | ||
| + | :*** Connection between services server and mail server may be a problem – check using telnet client | ||
Revision as of 06:46, 10 January 2011
Primary steps
- Retriever (Rx) process and instance(s) running? (check from Unified EIM / Unified WIM System Console)
- Check validity of alias details. Try to telnet to POP3 server using the following command (110 is the POP3 port number) and input alias credentials at login prompt: telnet <server name> 110
Monitoring - Instance Level Information
- Last Run Time less than Start Time in System Monitor? (see Unified EIM / Unified WIM System Console User Guide for steps to create a monitor).
- Retriever instance(s) may have hung. Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log for JAVA exceptions and time-out messages.
Last Run Time much lesser than Current Time
- Rx instance hung due to problematic E-Mail or Rx has connection problems.
- Rx instance crashed due to some error viz. OutOfMemoryError. Check <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/eg_log_<server_name>_rx-process.log for string ‘Instance failed’.
Monitoring - Alias Level Information
- Check <Unified EIM / Unified WIM Install Dir>/logs/rx-process.log and <Unified EIM / Unified WIM Install Dir>/logs/ eg_log_<server_name>_rx-process.log for alias related errors such as login failures, alias being inactive/disabled, etc. Search for occurrences of the string “RETRIEVER”
Monitoring - Alias Level info
- Alias state
- Inactive
- Login Failed
- Authentication failure
- Alias state
- Disabled
- Mail.Retriever.RetryCount preference
- 'Repeated Authentication Failure. Alias disabled‘ error in logs
- Modify alias and save. Process restart is not required
- Disabled
- Connection Failed
- Wrong server name or port mismatch
- Mail server may be down
- POP3 or IMAP service may not be running
- Connection between services server and mail server may be a problem – check using telnet client
- Connection Failed
