Required Log levels

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(Required Log levels)
 
Line 4: Line 4:
|-
|-
! '''Problem Summary'''
! '''Problem Summary'''
-
| What logs should be enabled before debugging a HRC problem?
+
| What logs should be enabled before debugging a HR problem?
|-
|-
! '''Error Message'''
! '''Error Message'''
Line 13: Line 13:
|-
|-
! '''Recommended Action'''
! '''Recommended Action'''
-
| While escalating issues to DE, please set the following log levels in the file hrcConfig.ini. This is generally available under the folder where Historical Reporting Client is installed. On a windows system, [assuming HRC is installed on the C: drive] it would be 'C:\Program Files\Cisco UCCX Historical Reports'.
+
|CRA_HRDM Debug XDebug1<BR>                                           
 +
ICD_CTI Debug XDebug1<BR>                           
 +
SS_RM Debug XDebug1<BR>                                     
 +
SS_CM Debug XDebug1<BR>                         
 +
SS_TEL Debug XDebug1<BR>                                         
 +
SS_RMCM Debug<BR><BR>
-
Log Levels while escalating issues to DE are
+
Note: After the issue is reproduced, ensure that logging levels are reverted to original settings.
-
{| class="wikitable"
 
-
|-
 
-
| logLevel=5
 
-
  Note - Once a new log level is set, HRC has to be relaunched for the logs level to take effect.
 
-
Logs should be collected from  'C:\Program Files\Cisco UCCX Historical Reports\logs'.
 
-
Log levels have to be reverted to level 1, for HRC to perform optimally.
 
-
 
-
|}
 
|-
|-
! '''Release'''
! '''Release'''

Latest revision as of 04:39, 5 January 2011

Required Log levels

Problem Summary What logs should be enabled before debugging a HR problem?
Error Message NA
Possible Cause NA
Recommended Action CRA_HRDM Debug XDebug1

ICD_CTI Debug XDebug1
SS_RM Debug XDebug1
SS_CM Debug XDebug1
SS_TEL Debug XDebug1
SS_RMCM Debug

Note: After the issue is reproduced, ensure that logging levels are reverted to original settings.

Release Release 8.0(1)
Associated CDETS #

Rating: 0.0/5 (0 votes cast)

Personal tools