Required Log levels

(Difference between revisions)

Latest revision as of 04:39, 5 January 2011

Problem Summary	What logs should be enabled before debugging a HR problem?
Error Message	NA
Possible Cause	NA
Recommended Action	CRA_HRDM Debug XDebug1 ICD_CTI Debug XDebug1 SS_RM Debug XDebug1 SS_CM Debug XDebug1 SS_TEL Debug XDebug1 SS_RMCM Debug Note: After the issue is reproduced, ensure that logging levels are reverted to original settings.
Release	Release 8.0(1)
Associated CDETS #

Rating: 0.0/5 (0 votes cast)

@@ Line 4: / Line 4: @@
 |-
 ! '''Problem Summary'''
-| What logs should be enabled before debugging a HRC problem?
+| What logs should be enabled before debugging a HR problem?
 |-
 ! '''Error Message'''
@@ Line 13: / Line 13: @@
 |-
 ! '''Recommended Action'''
-| While escalating issues to DE, please set the following log levels in the file hrcConfig.ini. This is generally available under the folder where Historical Reporting Client is installed. On a windows system, [assuming HRC is installed on the C: drive] it would be 'C:\Program Files\Cisco UCCX Historical Reports'.
+|CRA_HRDM Debug XDebug1<BR>
+ICD_CTI Debug XDebug1<BR>
+SS_RM Debug XDebug1<BR>
+SS_CM Debug XDebug1<BR>
+SS_TEL Debug XDebug1<BR>
+SS_RMCM Debug<BR><BR>
-Log Levels while escalating issues to DE are
+Note: After the issue is reproduced, ensure that logging levels are reverted to original settings.
-{| class="wikitable"
-|-
-| logLevel=5
-  Note - Once a new log level is set, HRC has to be relaunched for the logs level to take effect.
-Logs should be collected from  'C:\Program Files\Cisco UCCX Historical Reports\logs'.
-Log levels have to be reverted to level 1, for HRC to perform optimally.
-|}
 |-
 ! '''Release'''