Required Log levels

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(New page: == Required Log levels == {| border="1" |- ! '''Problem Summary''' | What logs should be enabled before debugging a reporting problem |- ! '''Error Message''' | NA |- ! '''Possible Cause'...)
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! '''Problem Summary'''
! '''Problem Summary'''
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| What logs should be enabled before debugging a reporting problem
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| What logs should be enabled before debugging a HRC problem?
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! '''Error Message'''
! '''Error Message'''
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! '''Recommended Action'''
! '''Recommended Action'''
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| While escalating issues to DE, please provide the Contents of ACDR, CCDR, CRDR, CQDR for the sessionID, Sequence numbers for the given call
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| While escalating issues to DE, please set the following log levels in the file hrcConfig.ini. This is generally available under the folder where Historical Reporting Client is installed. On a windows system, [assuming HRC is installed on the C: drive] it would be 'C:\Program Files\Cisco UCCX Historical Reports'.
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Log Levels while escalating issues to DE are
Log Levels while escalating issues to DE are
{| class="wikitable"
{| class="wikitable"
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! Facility
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| logLevel=5
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! Debug Level
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  Note - Once a new log level is set, HRC has to be relaunched for the logs level to take effect.
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Logs should be collected from  'C:\Program Files\Cisco UCCX Historical Reports\logs'.
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| SS_TEL
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Log levels have to be reverted to level 1, for HRC to perform optimally.
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| DEBUG
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| SS_CM
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| DEBUG
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| SS_RM
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| DEBUG and X-DEBUG 1
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| CRA_HRDM
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| DEBUG and X-DEBUG 1
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|-
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| ICD_CTI
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| DEBUG
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|}
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Revision as of 10:07, 30 November 2010

Required Log levels

Problem Summary What logs should be enabled before debugging a HRC problem?
Error Message NA
Possible Cause NA
Recommended Action While escalating issues to DE, please set the following log levels in the file hrcConfig.ini. This is generally available under the folder where Historical Reporting Client is installed. On a windows system, [assuming HRC is installed on the C: drive] it would be 'C:\Program Files\Cisco UCCX Historical Reports'.

Log Levels while escalating issues to DE are

logLevel=5 
 Note - Once a new log level is set, HRC has to be relaunched for the logs level to take effect.

Logs should be collected from 'C:\Program Files\Cisco UCCX Historical Reports\logs'. Log levels have to be reverted to level 1, for HRC to perform optimally.

Release Release 8.0(1)
Associated CDETS #

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