http://docwiki.cisco.com/w/index.php?title=Reports_show_deleted_agent_as_talking&feed=atom&action=history 2013-05-18T16:12:49Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Reports_show_deleted_agent_as_talking&diff=35962&oldid=prev 2010-11-26T10:38:01Z

<p><span class="autocomment">Reports show deleted agent as talking</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 10:38, 26 November 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 24:</td> <td colspan="2" class="diff-lineno">Line 24:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Unified CCX, Release 7.0, Release 8.0, Release 8.5]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Unified CCX, Release 7.0<ins class="diffchange diffchange-inline">]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Unified CCX</ins>, Release 8.0<ins class="diffchange diffchange-inline">]]</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">[[Category:Unified CCX</ins>, Release 8.5]]</div></td></tr> </table>

Pshree http://docwiki.cisco.com/w/index.php?title=Reports_show_deleted_agent_as_talking&diff=35960&oldid=prev 2010-11-26T09:19:11Z

<p><span class="autocomment">Reports show deleted agent as talking</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:19, 26 November 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 24:</td> <td colspan="2" class="diff-lineno">Line 24:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Unified CCX, Release 7.0]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Unified CCX, Release 7.0<ins class="diffchange diffchange-inline">, Release 8.0, Release 8.5</ins>]]</div></td></tr> </table>

Pshree http://docwiki.cisco.com/w/index.php?title=Reports_show_deleted_agent_as_talking&diff=31450&oldid=prev 2010-07-13T05:35:38Z

<p>New page: == Reports show deleted agent as talking == {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | An agent was deleted an year ago. He is still being shown as talking in reports when filtered by tea...</p> <p><b>New page</b></p><div>== Reports show deleted agent as talking ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | An agent was deleted an year ago. He is still being shown as talking in reports when filtered by team<br /> |-<br /> ! '''Error Message'''<br /> |<br /> |-<br /> ! '''Possible Cause'''<br /> | The agent team was changed while he was talking and so the new records for the agent was written with new agentid. When filtered by previous team, the system is not able to find any logout record for the particular agentid and thinks that the agent is still in talking state.<br /> |-<br /> ! '''Recommended Action'''<br /> | Find the last agentid for that team for the particular agent and insert a dummy logout record with that agentid. Care should be taken to change the agent details while the agent is logged out.<br /> |-<br /> ! '''Release'''<br /> | 4.0<br /> |-<br /> ! '''Associated SR #'''<br /> | SR 614656285<br /> |-<br /> |}<br /> <br /> <br /> [[Category:Unified CCX, Release 7.0]]</div>

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