Reporting - Trunk Group and VRU Reports: Tracking Calls Abandoned at the VRU

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Tracking Calls Abandoned at the VRU

Problem Summary You suspect that a high percentage of calls are being abandoned at the VRU.
Error Message N/A
Possible Cause Customers are hanging up because they are frustrated by the wait.
Recommended Action Use the Call Type Half Hour (WebView) and Call Type Historical (Unified IC) reports to determine whether the abandoned calls fields are incremented.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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