Reporting - Queue Information: Queue information does not appear in reports

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
 
(One intermediate revision not shown)
Line 1: Line 1:
-
{{Template:Required Metadata}}
 
== Queue information does not appear in reports ==
== Queue information does not appear in reports ==
-
<table border="1"><tr><td> '''Problem Summary''' </td><td>In an IP IVR deployment, VRU PG Termination Call Detail records contain no queue time. (Note that it is expected that the TCDs on the CVP peripheral will not include queue time in a CVP deployment.)
+
<table border="1"><tr><td> '''Problem Summary''' </td><td>Data relating to queued calls does not appear in reports; fields related to queued tasks are 0.
</td></tr><tr><td> '''Error Message''' </td><td>None
</td></tr><tr><td> '''Error Message''' </td><td>None
-
</td></tr><tr><td> '''Possible Cause''' </td><td>This can occur if you have not enabled Queue reporting for the VRU peripheral.
+
</td></tr><tr><td> '''Possible Cause''' </td><td>This can occur if you have not enabled Queue reporting for the VRU peripheral.
-
You can check by running Set Up on the VRU PG to see if the Service Control Reporting and Service Control Queue Reporting are enabled, but it requires bringing down the VRU PG which will disrupt IVR services.
+
-
While waiting for a maintenance window, you can check by looking at the ServiceControlReporting and ServiceControlQueueReporting registry keys. They should be set to 1.  
+
-
They can be find under the following registry key.
+
</td></tr><tr><td> '''Recommended Action''' </td><td>In the Configuration Manager, open the VRU peripheral. Select the''' Queue reporting''' option.
-
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<custid>\PG1A\PG\CurrentVersion\PIMS\pimX\VRUData\Config
+
-
</td></tr><tr><td> '''Recommended Action''' </td><td>Bring down the VRU PG and run ICM Setup on the VRU peripheral. Enable the '''Service Control Queue reporting''' option if it is not already enabled.
+
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
-
 
+
-
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
+
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
 +
[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Queue information does not appear in reports

Problem Summary Data relating to queued calls does not appear in reports; fields related to queued tasks are 0.
Error Message None
Possible Cause This can occur if you have not enabled Queue reporting for the VRU peripheral.
Recommended Action In the Configuration Manager, open the VRU peripheral. Select the Queue reporting option.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools