Reporting - Queue Information: Missing call in queue information in the real-time and historical Service templates

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
 

Latest revision as of 23:53, 12 March 2010

Missing call in queue information in the real-time and historical Service templates

Problem Summary In the Service templates, the value of "Calls Q Now" and "Calls Q Now Time" are 0.
Error Message None
Possible Cause This can occur when the route links to the skill group because it causes a lack of visibility for the "Longest Call Queued" values.
Recommended Action None
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools