Reporting - Cisco Contact Center Gateway Deployments: Some report columns are blank

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(New page: == Some report columns are blank == <table border="1"><tr><td> '''Problem Summary''' </td><td>Some columns in a report display no data. </td></tr><tr><td> '''Error Message''' </td><td>No...)
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</td></tr><tr><td> '''Recommended Action''' </td><td> Because the report concerns a Cisco Contact Center Gateway deployment, verify that a report column is empty by consulting the WebView On-line Help for the report.
</td></tr><tr><td> '''Recommended Action''' </td><td> Because the report concerns a Cisco Contact Center Gateway deployment, verify that a report column is empty by consulting the WebView On-line Help for the report.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Some report columns are blank

Problem Summary Some columns in a report display no data.
Error Message None.
Possible Cause Cisco Contact Center Gateway does not populate all PG-related fields in the Unified ICME database schema. Since data is not recorded in these database fields, some columns in reports are empty.
Recommended Action Because the report concerns a Cisco Contact Center Gateway deployment, verify that a report column is empty by consulting the WebView On-line Help for the report.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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