Reporting - Cisco Contact Center Gateway Deployments: No agent data available in reports on the Unified ICME parent

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Latest revision as of 23:53, 12 March 2010

No agent data available in reports on the Unified ICME parent

Problem Summary In either the IPCC Enterprise or the IPCC Express Gateway deployments, the WebView reports on the Unified ICME parent show no agent data.
Error Message None.
Possible Cause Agent Reporting is not enabled on the respective IPCC Express Gateway PG.
Recommended Action In the Unified ICM PG Explorer Agent Distribution tab, enable agent reporting.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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