Reporting - Cisco Contact Center Gateway Deployments: Data elements do not match

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Latest revision as of 23:53, 12 March 2010

Data elements do not match

Problem Summary ACD database item yyy does not match the Unified ICME Schema element yyy.
Error Message None.
Possible Cause You are probably trying to match unlike data elements when comparing Unified ICME and ACD data. If you attempt to match unlike elements from the Unified ICME and ACD, you see discrepancies in the reporting data.
Recommended Action Determine exactly which database table you are attempting to compare. This helps to ensure that the comparison is matching like elements.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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