Reporting - Cisco Contact Center Gateway Deployments: Abandoned counts do not match between Unified CCE Child and Unified ICME Parent

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== Abandoned counts do not match between Unified CCE Child and Unified ICME Parent ==
== Abandoned counts do not match between Unified CCE Child and Unified ICME Parent ==
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</td></tr><tr><td> '''Recommended Action''' </td><td>Ensure that the configurations are the same on both systems.  
</td></tr><tr><td> '''Recommended Action''' </td><td>Ensure that the configurations are the same on both systems.  
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Abandoned counts do not match between Unified CCE Child and Unified ICME Parent

Problem Summary In Service reports on the Unified ICME parent, the abandoned counts are not the same as the abandoned counts in Call Type reports on the Unified CCE child.
Error Message None.
Possible Cause The configuration for Abandon Wait Time threshold (short calls) does not match between the Unified ICME parent and the Unified CCE child. See "Differences Between Unified ICME Parent and Unified CCE Child Reporting".
Recommended Action Ensure that the configurations are the same on both systems.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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