Reporting - Agent Reports: Agent Reports and Outbound Calls

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Agent Reports and Outbound Calls

Problem Summary The general agent reports do not display Outbound calls.
Error Message N/A
Possible Cause ICM cannot differentiate outbound calls in general agent reports.
Recommended Action Use the Outbound reports or report on agents by skill group.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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