Reporting - Agent Reports: Agent Reports and Outbound Calls

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Agent Reports and Outbound Calls

Problem Summary The general agent reports do not display Outbound calls.
Error Message N/A
Possible Cause ICM cannot differentiate outbound calls in general agent reports.
Recommended Action Use the Outbound reports or report on agents by skill group.
Release Release 7.5(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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