Reporting - Agent Reports: Agent Reports and Outbound Calls

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== Agent Reports and Outbound Calls ==
== Agent Reports and Outbound Calls ==
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</td></tr><tr><td> '''Recommended Action''' </td><td>Use the Outbound reports or report on agents by skill group.
</td></tr><tr><td> '''Recommended Action''' </td><td>Use the Outbound reports or report on agents by skill group.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Revision as of 19:16, 8 March 2010

Agent Reports and Outbound Calls

Problem Summary The general agent reports do not display Outbound calls.
Error Message N/A
Possible Cause ICM cannot differentiate outbound calls in general agent reports.
Recommended Action Use the Outbound reports or report on agents by skill group.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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