Reporting - Agent Reports: Agent Reports and Outbound Calls
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Revision as of 21:40, 1 October 2009
Agent Reports and Outbound Calls
| Problem Summary | The general agent reports do not display Outbound calls. |
| Error Message | N/A |
| Possible Cause | ICM cannot differentiate outbound calls in general agent reports. |
| Recommended Action | Use the Outbound reports or report on agents by skill group. |
| Release | Release 7.5(1) |
| Associated CDETS # | None. |
