Reporting: Reports Returning Partial or No Data - Revision history

Ccosenti at 20:39, 8 October 2010

2010-10-08T20:39:53Z

← Older revision		Revision as of 20:39, 8 October 2010
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	<td>There is no indication in CUIC other than no or partial data.		<td>There is no indication in CUIC other than no or partial data.

-	The logs may show errors similar to the following:	+	The Runtime Service and Reporting Service logs may show errors similar to the following:

	<tt>0000000027: 192.168.0.1: Dec 25 2010 08:39:08.939 -0700: %_RECOVERYLISTENERADAPTER-3-org.apache.activemq.store.amq.RecoveryListenerAdapter: Message id ID:server01user01-32948-76257652765276-5:7:2:1:5 could not be recovered from the data store - already dispatched</tt>		<tt>0000000027: 192.168.0.1: Dec 25 2010 08:39:08.939 -0700: %_RECOVERYLISTENERADAPTER-3-org.apache.activemq.store.amq.RecoveryListenerAdapter: Message id ID:server01user01-32948-76257652765276-5:7:2:1:5 could not be recovered from the data store - already dispatched</tt>
		+
		+	The Runtime Service and Reporting Service logs are available through the Real Time Monitoring Tool (RTMT).
		+
		+	Access RTMT, log into a Runtime or Reporting server, and then navigate to:
		+
		+	# Trace and Log Central > Remote Browse
		+	# Select Trace Files and click '''Next'''
		+	# Check Expert Advisor Runtime Service or Expert Advisor Reporting Service and click '''Next'''
		+	# Click '''Finish'''
		+	# After the logs are collected, in Trace and Log Central, expand Nodes until you get to the runtime or reporting node. Double click the node and the logs appear in the right-most pane.
		+	# Double-click the log file to view its contents.
		+
	</td>		</td>
	</tr>		</tr>

Cchetty: 1 revision

2010-10-08T18:43:23Z

1 revision

← Older revision

Revision as of 18:43, 8 October 2010

Ccosenti: New page: == Reports Returning Partial or No Data ==

'''Problem Summary''' Unified Expert Advisor reports are not returning any data or are returning only partia...
2010-10-08T18:26:55Z

New page: == Reports Returning Partial or No Data == <table border="1"> <tr><td>'''Problem Summary'''</td> <td>Unified Expert Advisor reports are not returning any data or are returning only partia...

New page
== Reports Returning Partial or No Data ==

<table border="1">
<tr><td>'''Problem Summary'''</td>
<td>Unified Expert Advisor reports are not returning any data or are returning only partial data. </td>
</tr>
<tr><td>'''Error Message'''</td>
<td>There is no indication in CUIC other than no or partial data.

The logs may show errors similar to the following:

<tt>0000000027: 192.168.0.1: Dec 25 2010 08:39:08.939 -0700: %_RECOVERYLISTENERADAPTER-3-org.apache.activemq.store.amq.RecoveryListenerAdapter: Message id ID:server01user01-32948-76257652765276-5:7:2:1:5 could not be recovered from the data store - already dispatched</tt>
</td>
</tr>
<tr><td>'''Possible Cause'''</td>
<td>The JMS message store is corrupted.</td>
</tr>
<tr><td>'''Recommended Action'''</td>
<td>
# Stop the runtime service on the Primary Runtime with the CLI command <tt>utils service stop "Expert Advisor Runtime Service"</tt>.
# Stop the runtime service on the High Availability Server with the CLI command <tt>utils service stop "Expert Advisor Runtime Service"</tt>.
# Stop the reporting service on the Reporting Server with the CLI command <tt>utils service stop "Expert Advisor Reporting Service"</tt>.
# Run the CLI command <tt>utils expertadvisor clearpersistentstore</tt>
# Start the primary runtime, high availability runtime, and reporting services:
## Primary: <tt>utils service start "Expert Advisor Runtime Service"</tt>.
## High Availability: <tt>utils service start "Expert Advisor Runtime Service"</tt>.
## Reporting: <tt>utils service start "Expert Advisor Reporting Service"</tt>
</td>
</tr>
<tr>
<td>'''Release'''</td>
<td>Release 7.6(1)</td>
</tr>
<tr>
<td>'''Associated CDETS #'''</td>
<td>None.</td>
</tr>
</table>

[[Category:Unified Expert Advisor, Release 7.6(1)]]