Reporting: Connection Dropped Message

Revision as of 18:24, 1 December 2009 by Cchetty (Talk | contribs)

Reporting: 'Connection Dropped CUIS Application Pool' Message

Problem Summary	A message indicating that the connection has been dropped is logged in the Httperr.log file. This occurs while a reporting is loading.
Error Message	Connection_Dropped CUIS Application Pool
Possible Cause	IIS/Browser issue.
Recommended Action	Enable the Recycling setting in the CUIS Application Pool as follows: Navigate to: Computer Management > Services and Applications > IIS Manager > Application Pools > CUIS Application Pool. Right-click CUIS Application Pool and select "Properties". Check "Recyle worker process at the following times". Enter a time when few users are likely to be connected. Note that users who have run an ad-hoc report at the time of the recycle will see this message when the report is refreshed: "The realtime subsystem has been cleared. In order to continue viewing the report you must re-filter it". In this situation, the user must launch the report once again. Note also that reports in the Dashboard will miss a refresh cycle during recycle.
Release	Release 7.5(x)
Associated CDETS #	None

Rating: 0.0/5 (0 votes cast)