Reporting: Agent-initiated calls that result in Prompt Play
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Reporting: Agent-initiated calls that result in Prompt Play | Reporting: Agent-initiated calls that result in Prompt Play | ||
Revision as of 19:04, 18 December 2009
Reporting: Agent-initiated calls that result in Prompt Play
| Problem Summary | Agent-initiated calls that result in prompt play cannot easily be reported on. |
|---|---|
| Error Message | Not applicable. |
| Possible Cause | The DNIS for these calls is a combination of the Network VRU label and a correlation ID and is therefore unique for each call. |
| Recommended Action | It is the responsibility of the customer IT administrator to be familiar with the Unified ICM configuration and to know that the EAPIM routing client's VRU label prefixed with a unique correlation id represents a consultative call into Unified CVP from a Unified Contact Center agent.
Please refer to section "Using the Unified ICME Warm Consult Transfer/Conference to Unified CVP Feature with a Type 10 VRU" in the [Configuration and Administration Guide] [http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html for details on this configuration. |
| Release | Release 7.0(2) |
| Associated CDETS # | CSCsu59014 |
