Recording: Video doesn't record when call comes directly to MediaSense from CUBE
Video doesn't record when call comes directly to MediaSense from CUBE
|Problem Summary||During "Direct Inbound Recording" of a video call, where the call passes through CUBE before going to MediaSense, the audio track is recorded but the video track is not.|
|Possible Cause||The way CUBE is configured by default, it strips the “video” keyword from the Contact header in the outgoing INVITE message. When the INVITE message comes to CUBE from CUCM, it is a Delayed Offer (DO) by default and there is no SDP in the INVITE message. Therefore, when MediaSense receives the INVITE through CUBE, it does not know whether the endpoint supports video or not since CUBE stripped the “video” keyword before sending it.|
|Recommended Action|| Use the following information to configure CUBE to pass the "video" keyword in the contact header from the inbound to the outbound INVITE message.
voice class sip-profiles 1
|Release||All MediaSense releases.|
|Associated CDETS #||None.|