Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)
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(Created page with "== Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD) == {| border="1" |- ! '''Problem Summary''' | Audio call is not recorded on MediaSense. |- ! '''Error Me...") |
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Latest revision as of 18:44, 28 February 2013
Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)
| Problem Summary | Audio call is not recorded on MediaSense. |
|---|---|
| Error Message | None. |
| Possible Cause | When UCM is configured with "256 kbps (L16, AAC-LD)" in Maximum Audio Bit Rate for the Region, phones use the L16 codec for the call (because L16 has the highest preference). MediaSense does not support this codec. |
| Recommended Action | Change UCM "Maximum Audio Bit Rate" to "64kbps (G.711 g.722)", or route phones to a separate Region with "64kbps (G.711 g.722)" "Maximum Audio Bit Rate". |
| Release | All. |
| Associated CDETS # | None. |
